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Wendy's

3.6
(855 reviews)

Business Details

(616) 361-1411

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3301 Plainfield N.E., Grand Rapids, MI
49525, United States

Hours

Reviews

3.6
855 reviews
5 stars
317
4 stars
207
3 stars
124
2 stars
66
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some staff showing positive attitudes while others were unfriendly or dismissive.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food preparation mistakes.

Cleanliness

Several customers noted unsanitary conditions in the dining area and bathrooms, impacting their overall experience.

Food Quality

Feedback on food quality was inconsistent, with some praising freshness while others complained about cold or improperly cooked items.
  • TS
    Toby Shaver
    4 days ago
    1.0
    Asked for a second drink carrier since they are very flimsy and can’t really hold multiple big drinks. I was told I was only “allowed” one. Way to save $0.04 👍
  • ZZ
    Zach
    Feb 7, 2026
    1.0
    Literally cockroaches running across the tables
  • RD
    Rashonda Dean
    Dec 20, 2025
    4.0
    Crew seemed very unfriendly today . Blonde girl very unfriendly and very much had attitude . Went up to counter to politely ask for silverware for the baked potatos I ordered . She looked at me and walked away .
  • KR
    Kabe Reed
    Dec 19, 2025
    1.0
    I had a mobile order and they still seem to need it up. Missing a burger from a meal that I ordered! How does that even happen! Incompetence!!!!
  • DS
    Dominic Sorenson
    Dec 11, 2025
    5.0
    Just want to give a shout out to the crew working the windows on Thursday this week at lunch especially Cody who greeted me at the first window with a smile, positive attitude and good energy. 1st employee I've seen there who didn't seem completely stressed out and overwhelmed/frustrated and having worked in restaurants it takes a special kind of personality to see past the stress and pass good vibes onto your guests. Great job Cody. You put a smile on my face and the food seemed of exceptional quality.

Frequently Asked Questions About Wendy's

Is Plainfield -#19 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's on Plainfield N.E. in Grand Rapids?

The drive-thru is open Monday to Friday from 7:00 AM to midnight, and Saturday and Sunday from 8:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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