Wendy's

3.6
1629 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1061 Michigan St. N.E., Grand Rapids, MI
49503, United States

Hours

Reviews

3.6
1,629 reviews
5 stars
620
4 stars
374
3 stars
258
2 stars
115
1 star
262

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some receiving cold or incorrect orders, while others praised the freshness and taste.

Customer Service

Many reviews highlighted rude and unprofessional staff, with frequent complaints about poor service and negative attitudes.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, or being shorted on their requests.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions and flies in the food.

Speed of Service

Service speed varied significantly, with some praising quick drive-thru experiences, while others complained about long wait times and slow service.
  • SF
    shanna farren
    Oct 25, 2025
    1.0
    Ordered through door dash, ( ordered a baconator combo and a jr choc frosty) we got the food and the fries were ice cold, my frosty was vanilla (gross), no straw or spoon for the frosty/drink. And to add the cherry on top my boyfriend woke up with food poisoning not even 4 hours later after his sandwhich. Was puking from 2am-5am. Definitely don’t recommend, disgusting and disappointing.
  • JN
    Jordan Naperola
    Sep 27, 2025
    3.0
    Hot food! Good options
  • MA
    Matt Ablan
    Sep 17, 2025
    1.0
    Was told at the drive thru that the "drive thru was closed right now and to go inside to order." I drive around and the guy with a headset is just sitting outside smoking. If y'all are gonna lie, at least be sneaky about it.
  • CC
    CG G (Cgermaine)
    Aug 19, 2025
    5.0
    The staff at the Michigan St Wendy's are always polite and helpful. I appreciate how nice they are to customers. Orders are accurate, food is hot. I use drive thru at this location a few times a month.
  • RT
    Ruth Taylor
    Aug 14, 2025
    1.0
    I have no idea of how the food would have been because I was ignored repeatedly when attempting to ask a question. Had I realized that the service workers there didn't believe in service I would have let my sons get Subway like they wanted. I still would have had to pick up a candy bar to tide me over until I reached home and THEY would have been happier about the food. FWIW sometimes customers have allergy issues that need addressing by the staff. And while MOST wendy's have their baked potato area away from the area the burgers are made, not all are. I have a nasty GLUTEN ALLERGY which means getting bread crumbs in my baked potato can get me a trip to the ER

Frequently Asked Questions About Wendy's

Is Michigan Ave.#6 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.