Taco Bell

3.2
1762 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 605 Leonard Street NW in Grand Rapids. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
605 Leonard Street NW, Grand Rapids, MI
49504, United States

Hours

Reviews

3.2
1,762 reviews
5 stars
536
4 stars
309
3 stars
287
2 stars
152
1 star
478

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and failure to follow dietary restrictions.

Customer Service

Many reviews highlighted poor customer service, including rudeness from staff and lack of assistance with order issues.

Food Quality

Customers frequently complained about cold food, incorrect preparation, and overall poor quality of meals.

Management Issues

Several reviews pointed to poor management and high employee turnover, contributing to a chaotic service environment.

Long Wait Times

Customers experienced excessive wait times for their orders, both in-store and through drive-thru.
  • RB
    Rush Bash
    Dec 27, 2025
    1.0
    Ordered for pickup, completely ruined my order . Unfortunately realized at home. The managers gave me my order and when I asked to confirm everything was there, he reassured me. Terrible customer service on the leadership end.
  • AS
    Amber S
    Dec 2, 2025
    1.0
    When someone pays extra to add ingredients to their food, you’re required to actually add those ingredients. As well as when someone requests an ingredient not to be added, you’re also required to follow that. You have no idea what food allergies or sensitivity someone may have. You have no idea what digestive problems a person may have. As a person who’s job it is to make food, you should really understand how serious it is to follow directions and dietary restrictions. You don’t just get to decide you “don’t feel like it” you signed up for the job, part of that job is making sure you make it correctly and without potential allergens when requested. If it’s sincerely that hard for you to care about the well being of the customers who help pay your paycheck… clearly food service isn’t for you. That’s fine, no shade, but stop ruining customers experiences by having jobs you hate!
  • TA
    Trevor Atkinson
    Dec 1, 2025
    1.0
    I hope you shut down. How can you charge this much with that service . Shut down,this location is garbage . Didn’t even cut the quesadillas. Please shut down.
  • XX
    xIceySaltx
    Nov 27, 2025
    1.0
    Ordering food from 3rd Shift will be the worst decision in your life; definitely an experience you’ll regret; especially after going 1st hand thru excessive wait time; cant even say bad customer service; there was none, food left sitting cold and unattended. disappointing
  • EB
    Esther Davenport Boisvenue
    Nov 26, 2025
    1.0
    I ordered a chicken enchilada burrito and a chicken cantina salad on ubereays. . . Well befire you closed. I was delivered a bag with my name on it. With two orders if beef nachos!!!! I have ALPHA-GAL SYNDROME! I am ALLERGIC to mammalian meat. I can't ingest it. And Uber Eats wouldn't refund me so now I am Stuck with no dinner for the night. This is why everyone hates your store. You can't be bothered to nuke some chicken and just serve me food that will make my deathly ill instead. SERIOUSLY I WILL BE CALLING CORPORATE TOMORROW! And i'll be in with my receipt and a picture of the food i received because ya'll owe me dinner that won't kill me.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell located at 605 Leonard Street NW?

The drive-through is open from 9:00 AM to 9:00 PM on Mondays, and from 9:00 AM to 4:00 AM Tuesday through Sunday.

What types of payment does Taco Bell at 605 Leonard Street NW accept?

They accept American Express, Cash, Discover, Mastercard, and Visa.