Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 6728 Kalamazoo Avenue SE in Grand Rapids. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous customers reported long wait times, rude staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, many complained about cold, poorly made, or incorrect items, with several mentioning issues like missing ingredients.
Cleanliness
The dining area was frequently noted as dirty, with many customers expressing disappointment over unsanitary conditions.
Customer Service
Mixed reviews on customer service; some praised individual staff members for their kindness, while others criticized management and overall employee attitudes.
MD
Marcus Dodgson
Dec 28, 2025
1.0
I dont know who was working the line there on 12/28/2025 when I was there around 10pm to 11pm but they need to be fired. I places my order around 10:15 and did not receive my food until 10:50. I placed my order for takeout while I was there so I was just sitting in the dining room waiting for my food. Supposedly it was done around 10:30 but none of them called out my name when the order was ready and it sat BEHIND the counter for 30 min before I finally asked what was going on and they gave it to me. I received cold, late, and wrongly made food. All they could do was look at me and say sorry. Didn't offer to remake it, didnt offer anything to fix the situation. Horrible employees and I hope something is done soon to fix this horrible staff.
WD
William Dudgeon
Dec 7, 2025
5.0
Taco Bell is one of the best fast food restaurants for vegetarians. They make all their offerings with beans substituted for meat. The variety and flavors are unmatched in the Fast Food tndustry.
DL
Dorothea Lindman
Nov 8, 2025
1.0
11/08 Little mixed girl at the window nasty attitude rude as hell. Horrible customer service slammed window in my face. When I asked to speak to manger she wasn’t that pleasant either and didn’t address the worker in said she only works before happy hour so she didn’t know about it. If you don’t know, ask the manager. Not argue and still ring me up for regular price. And they missed items in my order. This is my first review ever! I am very upset about the situation.
AJ
Arayshia Jackson
Nov 6, 2025
1.0
I visited this location tonight and the manager on duty was extremely rude and disrespectful. I could tell She was having a rough day before having any face to face conversation with her. I informed her that she should be more respectful and kind to paying customers and that comment triggered her. She denied my service and closed the window in my face. Her energy was so off putting her employees could feel it as well. Makes me wonder how she is truly treating her staff. I pray for her and anything she is going through
HK
Heather Kreucher
Oct 21, 2025
5.0
Standard taco bell. Fast service. There is usually a line, but it goes fast.