Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 4335 E Lake Michigan Drive NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with complaints about rude staff and unprofessional behavior.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor food preparation.
Inventory Issues
Frequent complaints about being out of stock on key ingredients, leading to dissatisfaction with available menu options.
Cleanliness and Hygiene
Several reviews mentioned unsanitary conditions, including flies in the food and dirty preparation areas.
Management Problems
Customers expressed concerns about poor management and staffing issues, contributing to long wait times and overall dissatisfaction.
MR
Mayah Rod
Feb 12, 2026
1.0
Pulled in at 9:35 when they close at 10. I completely understand you’re upset that someone pulls in close to closing but it doesn’t take 30 minutes to whip up a a footlong. I seen a customer walk out as soon as I pulled in, once I got out the door to go inside they locked the door. How rude and inconsiderate of someone. A whole 25 minutes before close….. wow. Lazy workers. Went on over to chick fil a, and they sure didn’t lock the doors on me. Will never be back. Pure lazy! Train your workers better!
AK
Anna Kissel
Jan 25, 2026
2.0
didn’t even start my order until after i arrived. i had ordered it 25 mins prior.
CB
Curtis Brown
Jan 23, 2026
1.0
Older woman with a bun complaining about their boss constantly. Every time she has a terrible attitude. Long haired younger kid messes up bread, I correct him, messes up meat portion, I correct him, tries to use a previously used visibly dirty knife, I correct him, toppings fall out the sandwich and he tries to put them back from the dirty counter top back into my meal, I correct him, they give me the sandwich and I still have to ask for the drink/chips. All of this was an online order and shouldn't have required additional supervision to get what I ordered and paid for. Then kid gives away free sandwiches and chips to some high school girls before I leave. I'll drive to any other location, this place consistently sucks time and time again
GG
ggplayz1000
Jan 19, 2026
1.0
The lady who works there pretty much everyday lacks professionalism and customer service. There have been very few times she was kind and the other times, she seemed irritated that I was even coming into the restaurant. One day I came in to pick up an order for two subs and she says rudely I'm working on it, just sit down!! I should have cancelled and walked out. I wasn't even in a hurry and this is how she acted not once but a few to many times. Like lady, I'm not taking commands from you like I'm a dog or something. Another time i stopped in and a young girl was working and she was so nice and i had told her so. she mentioned that she usually is being scolded at work by whoever was training her. She said the lady calls her lazy all the time... and she just started the job!!! Like what!!?? I really feel bad for this girl and hope she found a better job. This place has lost my business.
AA
Allison
Jan 18, 2026
1.0
I had an online order to pick up, only to find that the employees left out more than half of the items I requested. I even took a peek at what was available and saw no empty bins. pretty upset with this experience. I saw plenty of spinach, cheese, jalapenos, and the subKrunch topping. yet they were left out of my order??? makes zero sense.