Subway

3.2
170 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 750 28th Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
750 28th Street, Grand Rapids, MI
49548, United States

Hours

Reviews

3.2
170 reviews
5 stars
69
4 stars
20
3 stars
15
2 stars
6
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor attitudes and rudeness from staff, with several instances of employees being unhelpful or dismissive.

Food Quality

Numerous reviews mentioned issues with food quality, including stale bread, missing ingredients, and even food poisoning.

Staffing Issues

Customers frequently noted that the location is often understaffed, leading to long wait times and poor service.

Inconsistency

There were mixed reviews regarding the quality of service and food, with some praising individual employees while others reported consistently negative experiences.

Cleanliness

Several customers commented on cleanliness issues, particularly in the bathrooms and food preparation areas.
  • EV
    Evan Vanalstine
    Dec 29, 2025
    1.0
    Can’t answer their phones
  • PR
    Puerto Rico
    Aug 15, 2025
    5.0
    Me and family just left we are regular customers there the on 28th and eastern the guys always have a nice attitude now the girls yall have working really do have an attitude problem never say hi just always ask what bread now the guys are always nice to us...get better customers service please
  • JP
    Joshua Prince
    Aug 11, 2025
    1.0
    We're in the store, there's 1 employee working and the manager is outside having a cigarette, on her phone watching thr line and doing nothing. Just re-staff it or dulldoze this building
  • AD
    Amanda Deisch
    Jul 27, 2025
    5.0
    Such a great staff! My food was made perfectly and the staff was very kind and patient!
  • AV
    Alexia v
    Jul 21, 2025
    1.0
    Don’t eat here I got food poisoning after having a sub from this location.

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Grand Rapids?

The Subway restaurant is located at 750 28th Street, Kent, Grand Rapids, MI 49548, USA.

What are the operating hours of the Subway at 750 28th Street?

The Subway is open every day from 9:30 AM to 10:30 PM.