Subway

3.5
392 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Grand Rapids Subway® Restaurant at 1059 W. Fulton St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1059 W. Fulton St, Grand Rapids, MI
49504, United States

Hours

Reviews

3.5
392 reviews
5 stars
167
4 stars
65
3 stars
47
2 stars
24
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor communication among staff, particularly in the drive-thru and online order pickups.

Staff Attitude

While some reviews praised friendly staff, many others highlighted rude behavior and unprofessionalism from employees, particularly during order issues.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale ingredients, incorrect orders, and poorly made sandwiches.

Cleanliness

Mixed feedback on cleanliness; some customers noted a clean environment, while others reported dirty conditions and trash outside.

Management Concerns

Multiple reviews indicated issues with management, including unprofessional behavior and lack of oversight leading to poor customer experiences.
  • BC
    Braedyn Callahan
    Oct 8, 2025
    1.0
    This location is horrible. 3/4 of the time you go through their drive through they will simply not acknowledge you and either make you wait several minutes or to the point where you will leave because you’ve been waiting so long. They will also not toast your sub at times no matter how many times you ask or simply forget to put the simplest of condiments on your sandwich. All around this location sucks and I advise any and everyone to not go here.
  • MH
    Mike Hansen
    Oct 4, 2025
    1.0
    I have never had particularly bad experiences at this location, but never good either. Today, when running on a tight schedule, I had an online order placed 20 minutes before the scheduled pick up time. As I arrived and asked for the order, they realized at that moment they had received an online order 20 minutes ago. They then had to spend the next 10 minutes making two sandwiches. If you are going to offer online ordering, you have to pay attention to online orders. I will not be using the location again in the future.
  • DG
    Dr. Jen Gillum
    Sep 17, 2025
    5.0
    The three folks that were working were overworked and exhausted, but still greeting me with a smile on their faces and were kind and conscientious. It’s difficult to find good help and they are working their butts off so that we have the luxury of dining out. We need to appreciate people like this.
  • NB
    Nathan Bassett
    Aug 18, 2025
    1.0
    Me & 2 of my coworkers ordered online here today. First they told my one coworker they didnt have a foot long cookie so they had to substitute. Then they called my manager and told him they didn't have meatballs and next they called me to also say they didn't have meatballs or enough chocolate chip cookies. So I asked if the other cookie could be oatmeal rasin. We get our orders, the sandwiches weren't cut in half, my other cookie was wrong and they didn't give us any napkins or my drink. Would not recommend this location. Total garbage.
  • CH
    Cierra Hubbell
    Jul 21, 2025
    1.0
    If I could give zero stars, I would. I went through the drive thru at this location and everything seemed fine at first as they were very friendly and attentive to my order. However once I reached the window everything went south. It was a different person than I had over the speaker, fine; but apparently nothing was communicated between the two. I ordered a very simple children’s sub, with an apple juice (they asked if I wanted apple juice or Gatorade), and a cookie (again they asked if I wanted a cookie or chips). I was given a poorly wrapped sub, no drink, and no cookie. I was then given my sub, which was suppose to be a simple Philly foot long. Again, poorly wrapped and only a 6 inch. When I told the woman at the window I’m missing half a sub, a drink, and a cookie; I was told they don’t have apple juice nor do they give cookies for the kids meal. My solution was just another 6 inch rather than remaking my full sandwich, a fruit punch and a cookie (that they never do so “we’re lucky”). Also no receipt. How on earth was this a $19 order when they gave me a 6 inch sub and a $6 kids meal? It was awful all around and very clear they have no idea what’s even on their menus or how to communicate with each other. I will be going else where.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 1059 W. Fulton St, Kent, Grand Rapids, MI 49504, US.

What are the opening hours of the Subway restaurant at 1059 W. Fulton St?

The Subway restaurant is open every day from 9:00 AM to 10:00 PM.