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Subway

3.5
(395 reviews)

Business Details

(616) 616-7181
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 1059 W. Fulton St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
1059 W. Fulton St, Grand Rapids, MI
49504, United States

Hours

Reviews

3.5
395 reviews
5 stars
168
4 stars
65
3 stars
48
2 stars
24
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor communication from staff, particularly in the drive-thru.

Staff Attitude

While some reviews praised friendly staff, many others highlighted rude behavior and unprofessionalism from employees.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale ingredients and incorrect preparation.

Cleanliness

Mixed feedback on cleanliness; some noted a clean environment while others reported unsanitary conditions.

Inconsistent Experience

Customers experienced significant variability in service and food quality, leading to frustration and a lack of trust in the location.
  • BK
    Bethany Kienitz
    Jan 18, 2026
    1.0
    Went in at 7:40 to order, was told that they couldn't accept credit cards. I asked if we could just order through the app, and was also told "no, the entire system is down" Went home and ordered online, only to have it delivered by 8:15.
  • JG
    Jason Guminski
    Dec 29, 2025
    5.0
    Get it for lunch on occasion. It is a good quick meal. Usually in and out.
  • SB
    SETH BESSEY
    Dec 13, 2025
    3.0
    Ordered online and went through drive thru and was told to wait and sat here for over 10 minutes and no one got back to me.
  • BC
    Braedyn Callahan
    Oct 8, 2025
    1.0
    This location is horrible. 3/4 of the time you go through their drive through they will simply not acknowledge you and either make you wait several minutes or to the point where you will leave because you’ve been waiting so long. They will also not toast your sub at times no matter how many times you ask or simply forget to put the simplest of condiments on your sandwich. All around this location sucks and I advise any and everyone to not go here.
  • MH
    Mike Hansen
    Oct 4, 2025
    1.0
    I have never had particularly bad experiences at this location, but never good either. Today, when running on a tight schedule, I had an online order placed 20 minutes before the scheduled pick up time. As I arrived and asked for the order, they realized at that moment they had received an online order 20 minutes ago. They then had to spend the next 10 minutes making two sandwiches. If you are going to offer online ordering, you have to pay attention to online orders. I will not be using the location again in the future.

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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