Subway

4.1
315 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 3945 Plainfield Ave N.E. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3945 Plainfield Ave N.E., Grand Rapids, MI
49525, United States

Hours

Reviews

4.1
315 reviews
5 stars
164
4 stars
77
3 stars
37
2 stars
11
1 star
26

What are people saying?

AI-generated from recent customer reviews

Staff Issues

Frequent reports of understaffing and high turnover, leading to inconsistent service and customer dissatisfaction.

Food Quality

Many customers expressed disappointment with the freshness and quality of food, including complaints about wilted vegetables and incorrect orders.

Customer Service

While some reviews praised friendly and helpful staff, others highlighted rude behavior and poor service experiences.

Cleanliness

Mixed feedback on cleanliness; some customers noted a clean environment while others reported unsanitary conditions.
  • MV
    mark vandenberg
    Dec 11, 2025
    1.0
    Great place to pick up an online order or great place to stand where it's warm while they ignore you and do all the online orders.But it's okay , jimmy johns is just up the street.
  • KT
    Kei Tsukishima
    Dec 10, 2025
    1.0
    Everytime I come here there is new workers. I see they fired many teenage workers without cause?? Very very short staff, employees stuck to work alone. Hopefully not teenagers. Food was very gross. I asked for extra lettuce. What is this??? Disgusting! Wet, brown! They serve this to people??? Avocado was brown. Sauces crusted on. They do not make things fresh. Place was better months ago, now it has declined. Very gross. Not coming back. DO NOT COME HERE!!!
  • PS
    Peppermint Soda
    Dec 10, 2025
    1.0
    Food sucked and the only good thing there was the girl with green hair who helped me out
  • NS
    Nozel Silva
    Dec 10, 2025
    1.0
    Employees are nice, but theres so few of them. I've seen multiple working alone. Owners don't know what they're doing. Veggies were nasty and the place had crumbs all over.
  • MD
    Montana Durham
    Oct 30, 2025
    5.0
    The girls working tonight (10/30) were amazing! They were beyond nice and funny and made me one of the best sandwiches I have gotten from here in a loooooonggg time. Those girls deserve a raise FR!!!!! Also, please change the sound your machine makes when online ordering, the sound assaulted my ears aggressively and made me jump. Thanks!

Frequently Asked Questions About Subway

Where is Subway located in Grand Rapids?

Subway is located at 3945 Plainfield Ave N.E., Kent, Grand Rapids, MI 49525.

What are the operating hours of Subway at 3945 Plainfield Ave N.E.?

Subway is open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 9:00 AM to 9:00 PM.