Subway

4.1
311 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Grand Rapids Subway® Restaurant at 3945 Plainfield Ave N.E. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3945 Plainfield Ave N.E., Grand Rapids, MI
49525, United States

Hours

Reviews

4.1
311 reviews
5 stars
166
4 stars
76
3 stars
37
2 stars
11
1 star
21

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; while some report friendly and helpful service, others describe rudeness and lack of attentiveness.

Food Quality

Food quality is inconsistent; some customers praise the freshness and taste, while others report issues with freshness and incorrect orders.

Cleanliness

The store is generally noted for being clean, with many customers appreciating the cleanliness of the dining area and facilities.

Customer Service

Customer service experiences vary widely, with some customers highlighting excellent service and others expressing frustration over poor treatment and unresponsiveness.

Coupon Issues

Several customers have expressed dissatisfaction with the non-acceptance of coupons, which they feel is poor business practice.
  • MD
    Montana Durham
    Oct 30, 2025
    5.0
    The girls working tonight (10/30) were amazing! They were beyond nice and funny and made me one of the best sandwiches I have gotten from here in a loooooonggg time. Those girls deserve a raise FR!!!!! Also, please change the sound your machine makes when online ordering, the sound assaulted my ears aggressively and made me jump. Thanks!
  • BH
    B H
    Oct 21, 2025
    1.0
    The new owners are incompetent and don’t know how to run a store. I will be filing a complaint with the labor board for her firing people without cause. I would highly recommend staying as far away from this place as possible.
  • TI
    Tiffany Inge
    Oct 15, 2025
    1.0
    Paid for double protein barely got regular protein. Contacted them by email no response.
  • TR
    Timothy Robach
    Oct 14, 2025
    2.0
    Poor service, the kid behind the counter made me feel like I was bothering him coming in for a sandwich on dried out bread. I'll never go back there and spend my money.
  • MM
    Myaezya Mcelwain
    Aug 28, 2025
    1.0
    very rude and disrespectful

Frequently Asked Questions About Subway

Where is Subway located in Grand Rapids?

Subway is located at 3945 Plainfield Ave N.E., Kent, Grand Rapids, MI 49525.

What are the operating hours of Subway at 3945 Plainfield Ave N.E.?

Subway is open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 9:00 AM to 9:00 PM.