Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Grand Rapids Subway® Restaurant at 1140 Monroe Ave NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.6
335 reviews
5 stars
142
4 stars
73
3 stars
32
2 stars
22
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude or unhelpful staff, with many noting poor service and lack of attention to customer needs.
Staffing Issues
Multiple reviews highlight chronic understaffing, leading to long wait times and overwhelmed employees, which negatively impacts service quality.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables and unclean food preparation areas.
Food Quality
While some customers praised the freshness and taste of the food, others reported issues with incorrect orders and subpar food quality.
Management Concerns
Reviews frequently mention poor management practices, including inadequate staffing and lack of oversight, contributing to a negative customer experience.
- TMTyler morganNov 7, 20251.0Maybe I’m an impatient person, but I find it frustrating when I place an order on the app an hour ahead of time so I can have time on my way to work and it’s not done when I arrive. Person after person arrives and they keep making their sandwiches as I was sitting there waiting for 20 minutes past when the order was set to be done. I’m normally not too critical because I respect hard working and especially overworked employees but there were 4 staff just having a good time talking and taking their time.
- RSReghan SpringsteenOct 22, 20255.0Ariana has amazing interpersonal skills, handles the pressure of a huge line with ease, and cares about her customers. She pays great attention to detail, and makes sure everyone is happy before they leave! She’s truly a rare find, as a devoted worker in the food industry! This location needs to appreciate her!
- ATAndré TorresSep 30, 20251.0We drove across town to this Subway only to be rudely told they were “online orders only” due to staffing, even though the doors were open and the sign was on. The employee suggested we order online and pay extra fees for delivery—while standing in the store! We left and went to Jimmy John’s instead, where five friendly staff served us right away. The difference was night and day.
- DBDevin BeckSep 29, 20251.0Came in two hours before closing but was told they're getting ready to close and can't serve me.
- EMErasmo MartinezSep 25, 20255.0My favorite subway in Grand Rapids. Only restaurant that has creamy saracha now. And They are always in stock with my favorite subs.
Frequently Asked Questions About Subway
What types of meals does Subway at 1140 Monroe Ave NW serve?
Subway serves breakfast, lunch, and dinner at this location.
What are the opening hours of the Subway restaurant on Leonard & Monroe?
The Subway restaurant is open daily from 9:00 AM to 10:00 PM, with special holiday hours such as being closed on November 27, 2025, and open from 10:00 AM to 7:00 PM on December 25, 2025.
Does this Subway location offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, and delivery options.
Can I order Subway's menu online or through an app?
Yes, you can order conveniently online or through the Subway app using the provided order link.
Does the Subway at Leonard & Monroe provide catering services?
Yes, this Subway location offers catering services for your events and needs.
Is dine-in available at the Subway restaurant on Monroe Ave NW?
Yes, they serve dine-in customers in addition to takeout and delivery options.
Where exactly is this Subway restaurant located?
It is located at 1140 Monroe Ave NW, Kent, Grand Rapids, MI 49503, United States.
Are there any nearby places where I can shop or grab a drink near Subway on Monroe Ave?
Yes, nearby places include Tuscan Liquors, a convenience and liquor store, and Family Dollar, which offers discount and grocery items along with liquor.
What fitness or wellness options are close to Subway at Leonard & Monroe?
Nearby wellness options include Midwest Movement Collective, a gym and dance school, and Seva Yoga studio for yoga enthusiasts.
Are there any nearby dining options besides Subway around 1140 Monroe Ave NW?
Yes, nearby dining options include China City, an Asian restaurant, and Sloppy Joe’s Snack Shack serving pizza and hot dogs.