Location.com logo
Brand Certified

Subway

3.9
(181 reviews)

Business Details

(616) 949-0444
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 3983 28th St SE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3983 28th St SE, Grand Rapids, MI
49512, United States

Hours

Reviews

3.9
181 reviews
5 stars
88
4 stars
48
3 stars
14
2 stars
4
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff were mixed; while some praised friendly and accommodating service, others reported rudeness and unprofessional behavior.

Food Freshness

Many customers noted that the food was fresh and well-prepared, with specific mentions of quality ingredients and satisfying sandwiches.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.

Pricing Concerns

Several reviews expressed dissatisfaction with rising prices and perceived value, with some customers feeling that the cost did not match the quality of the food.

Staffing Issues

There were complaints about understaffing during busy times, leading to long wait times and poor service experiences.
  • WM
    Wesley Mccaster
    Jan 30, 2026
    1.0
    Messed up my meal I walked in to order the meal of the day and got confused then let the lady working the counter know that I was confused. She then seemed to get upset with me because of the confusion. Didn't try and make any accomodations or clear any misunderstanding surrounding the entire ordeal. I left unsatisfied with my food and upset in general. I will not be returning any time soon.
  • LL
    Lucy Labrecque
    Jan 10, 2026
    1.0
    Manager Lady @ 3983 28th St location….is rude…hung up “matter-of-factly” WITHOUT SAYING HER NAME FOR MY RECORDS…this place was HIGHWAY ROBBERY…they charged $6 for extra cheese stating that they put 12 pieces on it….LIE…they cut their provolone slices in half…so essentially 4 additional slices…..SIX DOLLARS….i can buy it cheaper at the store…when she hung up…i had more questions and called back….OF COURSE NO ANSWER (5x call back over an hour when the first call I specifically asked if they were busy)….WHAT A POOR EXAMPLE OF MANAGEMENT…AND A C O W A R D L Y WAY OUT….DO NOT WASTE YOUR MONEY….i WILL NOT SETTLE WITHOUT CORPORATE REPRESENTATION ADDRESSING THIS ISSUE….I AM FUMING
  • EM
    Everardo Mencho
    Nov 14, 2025
    1.0
    The woman working around 7pm yesterday was really really rude, and had an attitude. I will not be going there again because they should treat everyone with respect and kindness. I couldn’t tell if the sub was good cause of how she ruined my mood.
  • MS
    Mark S
    Nov 5, 2025
    5.0
    I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce. You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying. The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer. All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!
  • RT
    Rebecca Tyke
    Nov 4, 2025
    5.0
    We recently used Subway's catering service for an event celebrating my daughter’s 10-year work anniversary with LLS, and it was a fantastic choice! We ordered a couple of trays for everyone to enjoy before her Light the Night event, and I can't say enough good things about it. The ordering process was smooth, and the staff was incredibly friendly and accommodating. When the trays arrived, they were beautifully arranged and packed with a variety of delicious subs. Everyone at the event loved the sandwiches—they were fresh, tasty, and perfect for a quick bite. Subway really helped make our celebration special. I highly recommend their catering service for any event!

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway is located at 3983 28th St SE in the E Paris Shoppes Shop Center, Kent, Grand Rapids, MI 49512, USA.

What are the operating hours of the Subway in Grand Rapids?

The store is open from 8:00 AM to 9:30 PM Monday through Friday, and from 9:00 AM to 9:00 PM on Saturdays and Sundays.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: