Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Grand Rapids Subway® Restaurant at 3983 28th St SE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.9
179 reviews
5 stars
88
4 stars
48
3 stars
14
2 stars
4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Customers frequently noted that the restaurant was clean and well-maintained.
Service Quality
While many reviews praised friendly and accommodating staff, there were also complaints about rude service from specific employees.
Food Freshness
Most customers reported that the food was fresh and well-prepared, although some mentioned issues with specific ingredients or preparation.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money.
Speed of Service
There were mixed reviews regarding service speed, with some customers experiencing long wait times.
- EMEverardo MenchoNov 14, 20251.0The woman working around 7pm yesterday was really really rude, and had an attitude. I will not be going there again because they should treat everyone with respect and kindness. I couldn’t tell if the sub was good cause of how she ruined my mood.
- MSMark SNov 5, 20255.0I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce. You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying. The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer. All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!
- RTRebecca TykeNov 4, 20255.0We recently used Subway's catering service for an event celebrating my daughter’s 10-year work anniversary with LLS, and it was a fantastic choice! We ordered a couple of trays for everyone to enjoy before her Light the Night event, and I can't say enough good things about it. The ordering process was smooth, and the staff was incredibly friendly and accommodating. When the trays arrived, they were beautifully arranged and packed with a variety of delicious subs. Everyone at the event loved the sandwiches—they were fresh, tasty, and perfect for a quick bite. Subway really helped make our celebration special. I highly recommend their catering service for any event!
- RHRuss HammondNov 4, 20255.0One of the best Subways around. Food is constantly fresh, and they make my sandwiches exactly as I ask😜 Service is always pleasant and patient. Good place!
- JBJessica BowmanNov 4, 20255.0The place was clean and service was quick. I enjoyed coming to this subway.
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway is located at 3983 28th St SE in the E Paris Shoppes Shop Center, Kent, Grand Rapids, MI 49512, USA.
What are the operating hours of the Subway in Grand Rapids?
The store is open from 8:00 AM to 9:30 PM Monday through Friday, and from 9:00 AM to 9:00 PM on Saturdays and Sundays.
Does this Subway location offer delivery services?
Yes, delivery service is available for this Subway location.
Can I dine inside the Subway restaurant at 3983 28th St SE?
Yes, this Subway offers dine-in service as it serves meals inside the restaurant.
Does this Subway provide catering services?
Yes, catering services are available at this Subway location for your event needs.
What meals does this Subway serve?
They serve breakfast, lunch, and dinner meals.
What are some nearby places of interest around the Subway at 3983 28th St SE?
Nearby places include Jude's Barbershop Grand Rapids SE for hair styling, H&R Block for financial services, and GR Nail Spa for beauty treatments.
Where can I find nearby restaurants to try before or after visiting Subway?
Nearby dining options include Mikado Sushi Restaurant for Japanese cuisine, Faro's Pizza for Italian food, and Toppers Pizza for more pizza choices.
Are there fitness or recreational facilities near this Subway?
Yes, American Home Fitness and The Other Body Shop gym are close by if you're interested in sports and recreation.
How can I order food from this Subway restaurant?
You can order quickly and easily through the Subway app or online via their menu page at https://subway.com/en-us/restaurant/4254-0/menu.