Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 3983 28th St SE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with staff were mixed; while some praised friendly and accommodating service, others reported rudeness and unprofessional behavior.
Food Freshness
Many customers noted that the food was fresh and well-prepared, with specific mentions of quality ingredients and satisfying sandwiches.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Pricing Concerns
Several reviews expressed dissatisfaction with rising prices and perceived value, with some customers feeling that the cost did not match the quality of the food.
Staffing Issues
There were complaints about understaffing during busy times, leading to long wait times and poor service experiences.
WM
Wesley Mccaster
Jan 30, 2026
1.0
Messed up my meal I walked in to order the meal of the day and got confused then let the lady working the counter know that I was confused. She then seemed to get upset with me because of the confusion. Didn't try and make any accomodations or clear any misunderstanding surrounding the entire ordeal. I left unsatisfied with my food and upset in general. I will not be returning any time soon.
LL
Lucy Labrecque
Jan 10, 2026
1.0
Manager Lady @ 3983 28th St location….is rude…hung up “matter-of-factly” WITHOUT SAYING HER NAME FOR MY RECORDS…this place was HIGHWAY ROBBERY…they charged $6 for extra cheese stating that they put 12 pieces on it….LIE…they cut their provolone slices in half…so essentially 4 additional slices…..SIX DOLLARS….i can buy it cheaper at the store…when she hung up…i had more questions and called back….OF COURSE NO ANSWER (5x call back over an hour when the first call I specifically asked if they were busy)….WHAT A POOR EXAMPLE OF MANAGEMENT…AND A C O W A R D L Y WAY OUT….DO NOT WASTE YOUR MONEY….i WILL NOT SETTLE WITHOUT CORPORATE REPRESENTATION ADDRESSING THIS ISSUE….I AM FUMING
EM
Everardo Mencho
Nov 14, 2025
1.0
The woman working around 7pm yesterday was really really rude, and had an attitude. I will not be going there again because they should treat everyone with respect and kindness. I couldn’t tell if the sub was good cause of how she ruined my mood.
MS
Mark S
Nov 5, 2025
5.0
I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce.
You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying.
The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer.
All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!
RT
Rebecca Tyke
Nov 4, 2025
5.0
We recently used Subway's catering service for an event celebrating my daughter’s 10-year work anniversary with LLS, and it was a fantastic choice! We ordered a couple of trays for everyone to enjoy before her Light the Night event, and I can't say enough good things about it.
The ordering process was smooth, and the staff was incredibly friendly and accommodating. When the trays arrived, they were beautifully arranged and packed with a variety of delicious subs.
Everyone at the event loved the sandwiches—they were fresh, tasty, and perfect for a quick bite. Subway really helped make our celebration special. I highly recommend their catering service for any event!