Subway

3.9
180 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Grand Rapids Subway® Restaurant at 3983 28th St SE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3983 28th St SE, Grand Rapids, MI
49512, United States

Hours

Reviews

3.9
180 reviews
5 stars
88
4 stars
48
3 stars
14
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Service Quality

There are mixed reviews about service; while some customers praised friendly and accommodating staff, others reported rude behavior and poor customer service experiences.

Food Freshness

Many customers appreciated the freshness of the ingredients and the quality of the sandwiches, although some noted inconsistencies in food preparation.

Pricing Concerns

Several reviews expressed dissatisfaction with rising prices and perceived value, with customers feeling that the cost of subs is becoming excessive.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.
  • LL
    Lucy Labrecque
    2 days ago
    1.0
    Manager Lady @ 3983 28th St location….is rude…hung up “matter-of-factly” WITHOUT SAYING HER NAME FOR MY RECORDS…this place was HIGHWAY ROBBERY…they charged $6 for extra cheese stating that they put 12 pieces on it….LIE…they cut their provolone slices in half…so essentially 4 additional slices…..SIX DOLLARS….i can buy it cheaper at the store…when she hung up…i had more questions and called back….OF COURSE NO ANSWER (5x call back over an hour when the first call I specifically asked if they were busy)….WHAT A POOR EXAMPLE OF MANAGEMENT…AND A C O W A R D L Y WAY OUT….DO NOT WASTE YOUR MONEY….i WILL NOT SETTLE WITHOUT CORPORATE REPRESENTATION ADDRESSING THIS ISSUE….I AM FUMING
  • EM
    Everardo Mencho
    Nov 14, 2025
    1.0
    The woman working around 7pm yesterday was really really rude, and had an attitude. I will not be going there again because they should treat everyone with respect and kindness. I couldn’t tell if the sub was good cause of how she ruined my mood.
  • MS
    Mark S
    Nov 5, 2025
    5.0
    I stopped by Subway today for lunch, and I was genuinely impressed! The restaurant was spotless, and the staff greeted me with smiles the moment I walked in. My sandwich artist took the time to make sure everything was exactly how I wanted it — fresh veggies, perfectly toasted bread, and the right amount of sauce. You could tell all the ingredients were fresh; the tomatoes were crisp, the lettuce was bright, and the bread smelled amazing. I tried the Sweet Onion Chicken Teriyaki on Italian Herb & Cheese, and it was absolutely delicious — warm, flavorful, and satisfying. The service was quick even during the lunch rush, and the employees seemed to take real pride in their work. The dining area was clean and comfortable, with a welcoming atmosphere that made me want to stay a little longer. All in all, this Subway exceeded my expectations. It’s clear the team here cares about quality and customer experience. I’ll definitely be coming back soon!
  • RT
    Rebecca Tyke
    Nov 4, 2025
    5.0
    We recently used Subway's catering service for an event celebrating my daughter’s 10-year work anniversary with LLS, and it was a fantastic choice! We ordered a couple of trays for everyone to enjoy before her Light the Night event, and I can't say enough good things about it. The ordering process was smooth, and the staff was incredibly friendly and accommodating. When the trays arrived, they were beautifully arranged and packed with a variety of delicious subs. Everyone at the event loved the sandwiches—they were fresh, tasty, and perfect for a quick bite. Subway really helped make our celebration special. I highly recommend their catering service for any event!
  • RH
    Russ Hammond
    Nov 4, 2025
    5.0
    One of the best Subways around. Food is constantly fresh, and they make my sandwiches exactly as I ask😜 Service is always pleasant and patient. Good place!

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway is located at 3983 28th St SE in the E Paris Shoppes Shop Center, Kent, Grand Rapids, MI 49512, USA.

What are the operating hours of the Subway in Grand Rapids?

The store is open from 8:00 AM to 9:30 PM Monday through Friday, and from 9:00 AM to 9:00 PM on Saturdays and Sundays.