Subway

3.3
289 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Grand Rapids Subway® Restaurant at 1628 Leonard St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1628 Leonard St, Grand Rapids, MI
49504, United States

Hours

Reviews

3.3
289 reviews
5 stars
96
4 stars
61
3 stars
37
2 stars
21
1 star
74

What are people saying?

AI-generated from recent customer reviews

Employee Attitude

Numerous reviews highlighted rude and unhelpful staff, with customers feeling disrespected and ignored during their visits.

Order Accuracy

Many customers reported issues with incorrect orders, missing ingredients, and poor handling of online orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt food preparation areas.

Food Quality

Customers expressed dissatisfaction with the freshness and quality of the food, including stale bread and insufficient portions.

Service Speed

Multiple reviews noted slow service, with long wait times and inefficient handling of orders.
  • LZ
    Lindsey Z
    Nov 6, 2025
    1.0
    What happened to this place I will never return ever since the new owners bought it it stinks in there and I've been getting the same sub for years and I'm telling you right now it's not the same meat we'll disgusting waste of money I actually thinking of contacting franchisee cuz they're literally going to ruin subways same thing with the one on Fulton Street if you want to get sick eat there I know the meat is different I don't know if they're ordering different meat cuz it's cheaper or if they're just not taking proper care of it but I got a cold cut combo you could literally not break the meat apart it was like rubber never again don't waste your money guys
  • JJ
    jenny
    Oct 15, 2025
    1.0
    rude employees
  • MI
    Mary Idziak
    Oct 2, 2025
    1.0
    This is by far the worst subway I have ever been to the service was horrible the food was horrible would not recommend here I would give zero star's if that was a option
  • YM
    Yo Mama
    Sep 20, 2025
    1.0
    Every time i come here they mess up my sandwich, and then when i try to correct them they try to argue with me. I'm not coming here anymore and you need to hire people who can speak English and have some level of intelligence
  • SR
    S E Randle
    Sep 4, 2025
    1.0
    Subway is one of those places that you expect a certain level of “just okay”. This is, by far, the worst subway I’ve been to. I’ve given them the benefit of the doubt and tried going a few times, each time worse than before. Example: I was in a hurry, because I was late for a meeting, so I ordered on the app for myself and my kids. The app makes it fool proof, listing everything out. When I grabbed the order, I looked inside and explained that the cookies and drinks were missing (I ordered 2 “meal of the days”). In the end, he only ended up giving me one cup instead of 2 and I had my kids share it (bc I couldn’t be bothered, since I was late). Then, I got to my meeting and started mixing up my protein bowl … only to find that they hadn’t put in any of the meat. So I just had soggy vegetables and sauce, in a bowl, for $11. This is only one shining example of the few times I’ve tried to give them my business. It would be slightly more excusable if it was a warm and friendly location, but it’s not.

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 1628 Leonard St, Grand Rapids?

The Subway restaurant at 1628 Leonard St is open daily from 8:00 AM to 9:00 PM.

Does the Subway at 1628 Leonard St offer catering services?

Yes, this Subway location offers catering services to meet your needs.