At Papa Johns Pizza in Grand Rapids, MI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Grand Rapids pizza for any occasion. Call us for pizza delivery in Grand Rapids or stop by 2153 PLAINFIELD AVE NE for carryout to order the best pizza in Grand Rapids, along with breadsticks, wings, and more!
Many customers reported issues with incorrect orders, missing items, and inconsistent quality.
Customer Service
While some reviews praised friendly staff, others highlighted rude management and poor handling of complaints.
Food Quality
Several customers expressed dissatisfaction with the quality of the pizza, noting undercooked dough and lack of toppings.
Cleanliness
There were complaints about unsanitary conditions and staff not following health protocols.
Delivery Issues
Customers experienced delays and problems with delivery, including receiving cold or incorrect orders.
TM
Tyler morgan
Dec 27, 2025
1.0
Inconsistent. I order from here weekly for business and more often than not there are missing pizzas or toppings missing or wrong. Also frustrating when I have it set for a specific time and it’s very early or very late delivery.
AA
Alfred Adderiy
Nov 2, 2025
5.0
Beautiful setting and welcoming people.
CC
Cody
Sep 16, 2025
1.0
Placed carryout order, picked up, got home, order was made incorrectly. Requested refund over the phone. They stated to receive a refund I had to return the food. Asked for refund 3x at store but they refused. The night manager is difficult to deal with and she doesn't present many managerial qualities.
I've ordered here a handful of times and the majority of those times, something is missing or is not made properly. This will be my last time at this particular location.
AA
Adam Arsulowicz
Sep 2, 2025
1.0
I remember when this pizza wasn't terrible. I forgot that fact in order the other night. Absolutely.Gross.I don't know how you can even call this food.
What are the delivery hours for Papa Johns Pizza in Grand Rapids, MI?
Delivery is available from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
What are the takeout hours at Papa Johns Pizza?
Takeout is available from 10:00 AM to 11:20 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.
Does Papa Johns Pizza offer no-contact delivery service?
Yes, Papa Johns Pizza provides no-contact delivery for customer safety.
Where is Papa Johns Pizza located in Grand Rapids, MI?
Papa Johns Pizza is located at 2153 Plainfield Ave NE, Grand Rapids, MI 49505.
What pizza products and other menu items does Papa Johns Pizza offer?
They offer pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Can I order Papa Johns Pizza online?
Yes, you can order online through their website or mobile apps available on both iOS and Android.
Is Papa Johns Pizza open on holidays?
Papa Johns Pizza is closed on December 25, 2024; open from 10:00 AM to 11:30 PM on December 24 and 31, 2024, and January 1, 2025.
Which nearby places can I visit around Papa Johns Pizza in Grand Rapids?
Nearby places include The Cheshire Grill (burger restaurant), Marathon gas station and coffee shop, and Three Blue Brushes art gallery, which you might explore before or after your pizza visit.
Are there nearby convenience stores near Papa Johns Pizza for quick stops?
Yes, nearby convenience stores include Marathon and J & H Family Stores, which are convenient for quick errands before or after your meal.
What public venues or recreational spots are near Papa Johns Pizza?
Embody Pilates studio and Grand Rapids Karate Academy are nearby options for fitness and active life activities close to Papa Johns Pizza.