Papa Johns Pizza

3.8
228 reviews
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Business Details

2153 PLAINFIELD AVE NE, Grand Rapids, MI
49505, United States
(616) 365-9988
https://locations.papajohns.com/united-states/mi/49505/grand-rapids/2153-plainfield-ave-ne?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Grand Rapids, MI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Grand Rapids pizza for any occasion. Call us for pizza delivery in Grand Rapids or stop by 2153 PLAINFIELD AVE NE for carryout to order the best pizza in Grand Rapids, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2153 PLAINFIELD AVE NE, Grand Rapids, MI
49505, United States

Hours

Reviews

3.8
228 reviews
5 stars
121
4 stars
36
3 stars
20
2 stars
9
1 star
42

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inconsistencies in food preparation.

Food Quality

There are frequent complaints about the quality of the pizza, including undercooked dough, lack of toppings, and overall taste decline.

Customer Service

Customer service experiences vary widely; some customers praised friendly staff, while others reported rude or unprofessional behavior.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including staff not wearing masks properly and poor hygiene practices.

Delivery Issues

Customers experienced problems with delivery, including late arrivals, incorrect orders, and unprofessional delivery staff.
  • AA
    Alfred Adderiy
    Nov 2, 2025
    5.0
    Beautiful setting and welcoming people.
  • CC
    Cody
    Sep 16, 2025
    1.0
    Placed carryout order, picked up, got home, order was made incorrectly. Requested refund over the phone. They stated to receive a refund I had to return the food. Asked for refund 3x at store but they refused. The night manager is difficult to deal with and she doesn't present many managerial qualities. I've ordered here a handful of times and the majority of those times, something is missing or is not made properly. This will be my last time at this particular location.
  • AA
    Adam Arsulowicz
    Sep 2, 2025
    1.0
    I remember when this pizza wasn't terrible. I forgot that fact in order the other night. Absolutely.Gross.I don't know how you can even call this food.
  • AE
    A Elliott
    Sep 2, 2025
    3.0
    Its ok
  • DD
    Dylan
    Aug 24, 2025
    2.0
    The lack of consistency at this location is a real issue. The quality seems to be a total gamble. Yesterday, we ordered two pizzas and asked for extra sauce on both. We got home only to find that neither pizza had much sauce whatsoever, let alone the 'extra' we specifically asked for. It was really frustrating. Edit: I just remembered that we also didn’t receive the garlic butter cups or peppers in the box either.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Grand Rapids, MI?

Delivery is available from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.

What are the takeout hours at Papa Johns Pizza?

Takeout is available from 10:00 AM to 11:20 PM Monday through Thursday and Sunday, and until 11:45 PM on Friday and Saturday.