CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Grand Rapids is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported rude or unhelpful staff, slow service, and frequent order mistakes.
Food Quality
While some customers enjoyed the food, many found it overpriced and of inconsistent quality.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Pricing Concerns
Many customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
MN
Michael Naess
1 day ago
5.0
Wow. They go above and beyond to make you happy. I arrived late and wanted breakfast and they made an exception and made me a delicious breakfast sandwich. Thank you Panera peeps!!
AA
amy
Dec 15, 2025
1.0
IF I COULD GIVE ZERO STARS I WOULD. YOUR EMPLOYEE (AN OLD MAN) WAS TAKING PICTURES OF ME (A YOUNG FEMALE) WHILE I WAS WAITING FOR MY ORDER. UNACCEPTABLE BEHAVIOR.
I tried to confront the MAN about this but he hid behind the counter so I spoke to management about this when I was still there. Hopefully these pictures were taken care of internally. Who knows, he probably still has these pictures for all I know and that is terrifying.
MR
Mark Robinson
Dec 5, 2025
5.0
As always, great food and very helpful service
LC
Lee Catala
Dec 5, 2025
4.0
Clean and well prepared
LS
Loveland Storm
Nov 9, 2025
1.0
I got a cup soup and half sandwich. $18.20….are you freakin’ kidding me? This wasn’t an order for two. Just me alone. Fool me once shame on you…fool me twice, shame on me. Never again Panera!