Panera Bread

4.0
871 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Grand Rapids is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5630 28th Street SE, Grand Rapids, MI
49546, United States

Hours

Reviews

4.0
871 reviews
5 stars
422
4 stars
228
3 stars
99
2 stars
44
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers noted a mix of friendly and accommodating staff, but also reported instances of rude service and unprofessional behavior.

Food Quality

While many customers enjoyed the taste of the food, there were complaints about portion sizes, food temperature, and inconsistencies in meal preparation.

Pricing Concerns

Numerous reviews highlighted that the prices are perceived as high relative to the portion sizes and quality of food, leading to dissatisfaction.

Order Accuracy

Several customers experienced issues with incorrect or incomplete orders, particularly with delivery and rapid pickup services.

Cleanliness Issues

Some reviews mentioned cleanliness problems within the restaurant, including dirty tables and floors, which affected the dining experience.
  • LS
    Loveland Storm
    Nov 9, 2025
    1.0
    I got a cup soup and half sandwich. $18.20….are you freakin’ kidding me? This wasn’t an order for two. Just me alone. Fool me once shame on you…fool me twice, shame on me. Never again Panera!
  • TB
    Tim Brower
    Oct 15, 2025
    5.0
    My wife went there for an early dinner Dylan, who helped us out ordering was great to work with The food had good taste, and they were very nice to us Keep up the good work
  • AA
    Alison
    Oct 11, 2025
    3.0
    Ordered 3 things, including a cup of soup and they forgot the bread.
  • IH
    Isabella He
    Sep 7, 2025
    5.0
    Panera is one of my favorite places to go and the food is always great!
  • BB
    becca bishop
    Sep 5, 2025
    5.0
    really good breakfast sandwiches just a touch more than the other M guys. Way better ingredients!

Frequently Asked Questions About Panera Bread

Does Panera Bread Grand Rapids accept reservations?

No, Panera Bread Grand Rapids does not accept reservations.

What are the opening hours for Panera Bread Grand Rapids?

Panera Bread Grand Rapids is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sunday.