Panera Bread

4.1
861 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Grand Rapids is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
2044 Celebration Drive NE, Grand Rapids, MI
49525, United States

Hours

Reviews

4.1
861 reviews
5 stars
427
4 stars
234
3 stars
100
2 stars
36
1 star
64

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the taste while others reported issues like cold or poorly prepared items.

Service Issues

Frequent complaints about slow service, order mistakes, and lack of staff attention, particularly during busy times.

Customer Experience

Some customers highlighted excellent service from specific staff members, while others experienced rudeness or lack of empathy from management.

Cleanliness

Reports of dirty dining areas and unkempt conditions, especially during peak hours.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices and perceived value for money.
  • LR
    Lucas Rudegeair
    2 days ago
    5.0
    It was striking to me that Sophia had an orange hat.
  • RR
    Renia
    Nov 10, 2025
    5.0
    A lady named Cassie helped me and she really brought light to my day she should be treated very kindly if your reading this go show cassie some love at panera bread if you want a delicious cinnamon crunch bagel made by one of their respectful employees i just love panera bread!!!!
  • SM
    Sarah Marie
    Oct 31, 2025
    5.0
    Had the French dip Cibatta sandwich it wass amazing on this day!!
  • AB
    Amanda Baisch
    Oct 29, 2025
    5.0
    Five stars! Taylor took excellent care to assist me with an allergy concern. Panera always hits, but getting above-and-beyond service on top of top-tier food is a lock at this location. Thank you Taylor, you're a rockstar!!
  • ZV
    Zoraida Velez
    Oct 29, 2025
    1.0
    This morning I stopped to get an egg and cheese sandwich. Ate it on my way to work. About an hour later I started feeling nauseous, my stomach got hard and I started having chills. Then about hour 2, I started to feel pain in my stomach and then my body turned achy and I became weak. I vomited a few minutes later at work and had to lay on the floor because I was too weak. After vomiting 3 more times, all it came out was the egg and cheese sandwich, I had not eaten anything for 14 hours, I decided to call Panera to let them know that they should check the cheese because of what happened to me. The woman on the floor told me that it could not have been them because if it was a lot of people would have gotten sick as well. Surprised with her lack of empathy, I told her that it was possible that people may associate vomiting to something else, I happened to not have eaten for multiple hours (intermittent fasting) she argued with me even though she said she didn’t want to argue, she cut me off saying she understood what I said. I told her that I knew she understood me, we were both speaking English, but I was expecting empathy not just a dismissal of what I had gone through. I called out her attitude toward a well intended complaint and she became extremely defensive, I asked to talk to a manager and she said she was the manager. I asked to talk to someone else and she put me on hold for a few seconds and then hanged on me. I called twice again and no one picked up. I know a lot of young people work there, I’ve seen attitudes but this lady took it to a different level. Do better. I visit this restaurant often for years, this was new and very disappointing

Frequently Asked Questions About Panera Bread

Does Panera Bread in Grand Rapids accept reservations?

No, Panera Bread in Grand Rapids does not accept reservations.

What are the opening hours for Panera Bread Grand Rapids?

Panera Bread Grand Rapids is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.