Panera Bread

Reviews

• DT

  Deepak kumar reddy Thatiparthi

  5 days ago
  1.0
  Extremely disappointed with the service today. I watched my driver sit in the same spot for 20 minutes on the map while my food sat on the counter getting cold. By the time it actually arrived, the fries were soggy and the burger was lukewarm. What’s the point of "priority" delivery if it takes over an hour for a 10-minute drive?
• TT

  thomas

  Feb 24, 2026
  1.0
  This location is unable to complete orders within a timely manner.
• NB

  Nathan B

  Feb 20, 2026
  2.0
  Easily the worst Panera in greater GR. - Security staff hanging out by the door at all hours totally kills the atmosphere. The homeless like to congregate on the Campau Promenade and likely come in and cause trouble, but regardless it’s just not a great look. -Apathetic staff. Little communication and every thing takes twice as long as any other Panera. - Portion sizes are a total joke from where they were a decade ago. Croissant sandwiches fit in the palm of your hand. - The switch to thaw and serve/par-baked breads and bagels has completed the arc of Panera to Hospital Food status. Not the fault of the staff by any means. +The restaurant is generally very clean and not busy, and it’s a good spot to hang out and get some work done.
• BW

  Bill Williams

  Jan 31, 2026
  2.0
  I don't usually go out of my way to leave negative reviews but this Panera location earned one. I was staying downtown for a conference and ordered breakfast for my son and I the night before, for pickup at 8am. Showed up at 8, my order was buried deep in the queue, people waiting all around. Order finally came up at 8:45, after my son had to leave for his rehearsal. Part of the blame of this is on Panera's apparently-broken order queuing (if an order is accepted for 8am the system should ensure that order gets slotted between in-store orders placed before 8am) but a big chunk of it is on store management not properly scheduling staffing for large conventions/conferences happening along the Skywalk. This wasn't just a peak-hours problem, either - I placed a second order the same afternoon, sandwiches to have for breakfast the following morning (I learned my lesson) order placed at 6:00pm for pickup at 7:30pm. Show up at 7:30, barely any customers around, but the order was put on the counter at 7:45. Two star credit for good sandwiches on a zero-star service experience.
• CB

  Chris Beushausen

  Jan 25, 2026
  1.0
  I love Panera. I was sad to see a lack of urgency in completing customer orders. This location is attached by the SkyWalk that attracts many people who are attending conferences at the JW Marriott, Devos, and Amway Grand. Most people have an hour lunch. I waited for over an hour for my order. Literally - waited in the store. Other customers were confused as to what the advantage was to ordering online, as they too, had long wait times. The second day, I arrived at 10:45, thinking I would be ahead of the rush. There were about 4 customers waiting for food and nobody in the ordering line. I couldn't believe how long I had to wait to get my food again! It was 11:45! One employee kept talking to her colleagues mentioning that she would put a stack of applications on the counter if anyone was upset with the wait time. (She was short with short blue hair and glasses.) Another employee was walking around as if she had all the time in the world to make food. I attend conferences here 2-4 times per year. I will never return to this Panera. I would rather eat at Z's, who has friendly service, quick turn arounds no matter how busy they are, and amazing food.

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