Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
2,971 reviews
5 stars
784
4 stars
515
3 stars
515
2 stars
288
1 star
869
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or mistreated.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Cleanliness
Several reviews mentioned dirty conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating issues with order fulfillment.
Service Speed
Customers consistently experienced long wait times, both in-store and at the drive-thru, with many stating it was not 'fast food'.
- DWDavid WellsNov 16, 20253.0went to the drive up order speakers and waited - no one there. Went to the payment window - waited - no one there. Went to the pickup window - told a person just arrived to take $ and orders. Had to go around again and wait for newly arrived cars ahead.
- SPStaci PowellNov 14, 20251.0Used the drive-thru around 8:30pm it was busy. Waited aprox 15 mins to order. Ok it happens. The employee on the speaker was very rude and yelled at me because I was asking for an item with no sauce. Fine,maybe she's just having a bad day and is stressing. Picked up food, guys at the window were screwing around and giggling like idiots. Fine, whatever. Obviously the night wasn't moving smoothly for the staff, fiiiine. Left the line Missing an item. Wrong sauce with my nuggets. Maybe got 8 fries in my order, nicely dumped upside down. Diet coke instead of regular. Not worth driving back or calling the store. Tried to be cool the staff was struggling but you guys need to do better
- CCCassandra CombsNov 14, 20251.0Well seriously, my husband and I have visited this establishment several days in a row while staying at a local hotel near by. Please explain to me McDonald's employees and managers as to why for THREE days in a row this is the same way your bathroom facilities have been presented to your paying customers??!! Disgusting, unsanitary, and completely unacceptable!!
- TUTon usonNov 14, 20251.0In town on business, stopped here every morning this week, first day incorrect order, second day opened late, next couple days had to wait to enter the lobby, while watching workers inside look at me while hangout in the lobby on the phones. The last day I was told they would be open at 0620, by a worker passing me going out the door holding his food. Horrible attitudes , bad place , do not recommend.
- JLjon littrellNov 4, 20251.0I placed an order through the app, upon giving my order code, this location said there was no order, even though I showed a recent order and a receipt. The manager pushed a few buttons, said there was no order, and walked away and went back to his phone call. No help, nothing. The poor drive thru worker apologized and said there wasn't anything she knew how to help. Absolutely horrible service. I was left to just figure it out on my own
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 5105 28th Street SE in Grand Rapids?
McDonald's is open from 6:00 AM to 11:00 PM Monday through Wednesday and Sunday, and 24 hours from Thursday through Saturday.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 6:00 AM to midnight Monday through Wednesday, 24 hours Thursday through Saturday, and from 4:00 AM to midnight on Sunday.
Can I get delivery service from McDonald's at this location?
Yes, delivery is available daily with hours varying. You can order through their website or app.
What delivery options and services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place a mobile order or use the McDonald's app for this store?
You can order using the McDonald's App available on iOS and Android via the App Store and Google Play links provided.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's has a drive-thru available.
What nearby breakfast restaurants can I visit before or after eating at McDonald's?
Nearby breakfast spots include IHOP and International House of Pancakes, great for a variety of breakfast and brunch options.
Are there any nearby places to grab coffee or desserts around McDonald's?
Yes, nearby you can find Starbucks for coffee and Nothing Bundt Cakes or Detroit Cookie Company for desserts.
What other dining options are close to this McDonald's location?
Other nearby dining options include Grand Coney (American restaurant), The Saucy Crab (seafood), Tropical Smoothie Cafe (smoothies and sandwiches), and Mad Chicken (chicken restaurant).