Brand Certified
McDonald's
3.6(1007 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5353 Northland Dr, Grand Rapids, MI
49525, United States
Certified by McDonald's • Mar 01, 2026
(616) 361-0313
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.6
1,007 reviews
5 stars
373
4 stars
245
3 stars
179
2 stars
75
1 star
135
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect modifications.
Customer Service
Service quality varied significantly; some staff were praised for friendliness, while others were criticized for rudeness and unprofessional behavior.
Food Quality
Many reviews indicated issues with food preparation, including undercooked items, cold food, and overall poor quality.
Speed of Service
Customers frequently complained about slow service times, particularly in the drive-thru, with some waiting excessively for their orders.
Cleanliness
While some customers noted cleanliness in the dining area, others reported dirty floors and unsanitary conditions.
- JJJames Jackson3 days ago5.0Polite people...
- GGGreg GloverFeb 22, 20261.0This location literally gets our order wrong every time, makes the food with little to no effort. This time all three burgers have no onion and one bun is burnt black. No excuses, horrible location.
- BGBrad GoldenFeb 14, 20261.0UNDERCOOKED FOOD, COMPLETELY PINK INTERIOR OF A BURGER PATTY ON A DOUBLE QUARTER POUNDER WITH CHEESE. PLEASE LOOK AT MY ATTACHED PICTURES. While the manager refunded me for this, the inconvenience of having to return and seek out a new lunch has completely ruined the rest of my day.
- CHCarol HooverFeb 11, 20261.0Went through the drive through for a pickup order. Was told they didn’t have an order, even though I gave a name and code. So I went inside with the proof. Stood at the counter for 2-3 minutes before I yelled out “Hello, Hello”. Finally a girl in a burgundy shirt came over. Very rude, never apologized, never said anything. Extremely unprofessional.
- JSJeremiah ShattuckDec 31, 20252.0Didn't have to food I wanted to order
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 5353 Northland Dr, Grand Rapids?
The McDonald's is open daily from 5:00 AM to 11:00 PM, except Sunday when it opens at 6:00 AM.
When is the drive-thru service available at this McDonald's location?
The drive-thru operates daily from 5:00 AM to 11:00 PM, with Sunday opening at 6:00 AM.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday through Saturday from 5:30 AM to 10:30 PM and on Sunday from 6:30 AM to 10:30 PM.
Does this McDonald's offer any contactless delivery or pickup options?
Yes, this McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a mobile app to order food from this McDonald's?
Yes, customers can order through the McDonald's App available on iOS and Android, or use the provided online ordering links.
Where can I view the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What nearby restaurants can I visit around McDonald's at Northland Dr?
Nearby dining options include Faro's Pizza, El Agave Mexican Grill & Bar, El Haragan Mexican Restaurant, The Score sports bar, and Tropical Smoothie Cafe.
Are there any banking services near McDonald's at 5353 Northland Dr?
Yes, nearby banking options include Chase and Fifth Third Bank, which can assist with financial services and ATM access.
What other services are close to McDonald's that I might find useful?
Close by you can find Sheldon Dry Cleaners, Premier Appraisal Service, Zen Nail Bar, Kings Room Barbershop, and Outlook Chiropractic and Wellness.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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