Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,235 reviews
5 stars
598
4 stars
425
3 stars
376
2 stars
226
1 star
610
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and in-store, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Staff Behavior
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and restrooms, indicating a lack of proper maintenance.
Operational Hours
Customers expressed frustration over misleading hours of operation, particularly regarding the advertised 24-hour service.
- MBMadelyn BrowerDec 26, 20251.0u r supposedly open 24 hours, if u not going to actually be open 24 hours, don't advertise it and say u r 24 hours! Freaking ridiculous!
- TBTonya BlomelingDec 24, 20251.0Don’t ever order from here if you are expecting a complete order. I do McDelivery and they missed half my order. When I called, they told me I could come and pick it up but that was all they could do. Totally defeats the delivery pattern!!! Happens every time.
- CPCassie ParkerDec 22, 20252.0Placed an online order, two large smoothies not full and the medium fries are only half full. Includes the fries that fell out of the bag. Not sure how hard it is to fill drinks all the way or make sure the fries are filled properly.
- KCKari CalkinsDec 18, 20253.0Food was made wrong again, we had to park while waiting on our food which is typical but when it still comes out incorrect after waiting so long I'd just rather go home than asking someone to fix it.
- SMSarah MacauleyDec 5, 20251.0My roommate and I were just up at this location and my roommate slipped and fell on a wet floor that had too much mop water on the floor and and an employee saw her fall and did not ask her if she was okay and did not help her up. She called up there to speak to a manager after we left and the kept saying their phone was breaking up and they could not hear her and then hung up on her. She called 3 times and got hung up on each time. So either something gets done about this or we take legal action.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location in Grand Rapids?
This McDonald's in Grand Rapids is open 24 hours a day, 7 days a week, including delivery and drive-through services.
Does this McDonald's offer delivery and pickup options?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online for this McDonald's location?
You can order online through their official delivery URL or use the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-through service?
Yes, this location provides drive-through service 24/7.
Where is this McDonald's located?
This McDonald's is located at 531 68th St SW, Grand Rapids, MI 49548, USA.
What types of services are available at this McDonald's?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food options near this McDonald's?
Yes, nearby fast food options include Burger King, Wendy's, Taco Bell, Arby's, and Subway, offering a variety of burger and sandwich options.
What nearby automotive services can I find near this McDonald's?
Nearby automotive services include Valvoline Instant Oil Change, Extreme Graffix LLC, Anchor Car Wash, and Clock Mobility for oil changes, car washes, and vehicle wraps.
Are there any interesting places to visit near this McDonald's in Grand Rapids?
Nearby you can visit Cranker's Restaurant & Brewery for local brews or stop by Millbrook Tack for clothing and horse equipment if you're interested in retail shopping.