Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,223 reviews
5 stars
594
4 stars
424
3 stars
374
2 stars
225
1 star
606
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with some customers feeling ignored or disrespected.
Cleanliness Issues
Numerous complaints about dirty restrooms and unsanitary conditions were noted, indicating a lack of proper maintenance.
Food Quality
While some customers enjoyed their meals, there were significant complaints about cold food, incorrect orders, and poor preparation.
Management Concerns
Several reviews pointed to poor management practices, including inadequate staffing and lack of support for employees during busy times.
- SBshane barnes1 day ago1.0Food was ordered to not have cheese on sandwiches and all three arrived with said ingredient. Tags on sandwich wrapper said no cheese but whoever slapped them together didn’t bother reading anything so that’s nice.
- SBSandra B.3 days ago1.0Open, but won't take orders, bc they behind with staffing? I saw 2 people in there. How many staff you need to make one sandwich!? !
- NBNoah BachmannNov 14, 20251.0Placed order at 5:12 pm, didn’t get it until 5:40 pm. Ordered just a hamburger happy meal, got 4 chicken nuggets instead
- EWEmma WoolridgeNov 11, 20255.0Workers were so kind. I was having a ROUGH day, so they gave me an ice cream cone, on the worker! Food was also SO fresh and delicious!
- SCStock Racing ClubOct 30, 20253.0Ketchup dispenser usually never works, never have ketchup cups, no other condiments, anything you need you have to ask someone in the kitchen to give you, its like they don't expect anyone to come in and sit down and eat....
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location in Grand Rapids?
This McDonald's in Grand Rapids is open 24 hours a day, 7 days a week, including delivery and drive-through services.
Does this McDonald's offer delivery and pickup options?
Yes, this McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place an order online for this McDonald's location?
You can order online through their official delivery URL or use the McDonald's App available on iOS and Android.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-through service?
Yes, this location provides drive-through service 24/7.
Where is this McDonald's located?
This McDonald's is located at 531 68th St SW, Grand Rapids, MI 49548, USA.
What types of services are available at this McDonald's?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food options near this McDonald's?
Yes, nearby fast food options include Burger King, Wendy's, Taco Bell, Arby's, and Subway, offering a variety of burger and sandwich options.
What nearby automotive services can I find near this McDonald's?
Nearby automotive services include Valvoline Instant Oil Change, Extreme Graffix LLC, Anchor Car Wash, and Clock Mobility for oil changes, car washes, and vehicle wraps.
Are there any interesting places to visit near this McDonald's in Grand Rapids?
Nearby you can visit Cranker's Restaurant & Brewery for local brews or stop by Millbrook Tack for clothing and horse equipment if you're interested in retail shopping.