Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,975 reviews
5 stars
683
4 stars
405
3 stars
362
2 stars
173
1 star
352
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Several reviews mentioned issues with food quality, including undercooked items and incorrect orders.
Staff Performance
While some customers praised friendly staff, others noted language barriers and unprofessional behavior.
Cleanliness
There were complaints about cleanliness, particularly in the bathrooms and dining area.
Convenience
The location's 24-hour service was appreciated, but inconsistent lobby hours caused frustration.
- CCCaleb Cook6 days ago1.0Waited at counter being ignored for 5 minutes with an online order confirmation. Order not in their system and wouldn't make food even with receipt from app. Denied refund by app.
- SSSherDec 28, 20254.0This McDonald's is right by my house, we go here all of the time. I will say this last year they have done a lot better with staffing and getting our food to us promptly and correctly. Some times, it does get really busy and may take awhile but that is expected. I will say that the hispanic managers that have been there awhile work their butts off and I respect and appreciate them for that. Their staffing is usually good and always friendly. Food is how McDonald's is suppose to be!
- RMRahsaan MuhammadDec 23, 20253.0Fresh coffee ☕
- WGWhat's GoodNov 27, 20255.0I ordered through Uber eats a lot and my food is always fresh and rarely any mistakes. I love this McDonald’s on 28th.
- AFAdam ForsytheNov 18, 20252.0Very slow, everytime I come on break they take up most of my time
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 415 28th St SE, Grand Rapids?
McDonald's at 415 28th St SE, Grand Rapids is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7, with options including same day and no-contact delivery.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's has a drive-thru service open 24 hours every day.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
How can I order food from this McDonald's using a mobile app?
You can order using the McDonald's App available on both iOS and Android platforms, or through the online order link https://mcdonalds.smart.link/mjuu1ggdi
What services does this McDonald's provide on-site?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which nearby restaurants can I visit if I want different dining options near McDonald's?
Nearby restaurants include Sunrise Family Restaurant for classic dining, Samurai Express Japanese Steakhouse for Asian cuisine, Tacos El Torito Asador for Mexican food, Rally's for fast food, and Checkers for burgers.
Are there any automotive services near McDonald's for vehicle maintenance?
Yes, nearby automotive services include Monro Auto Service and Tire Centers, Lentz USA Service Center Inc, Courtesy Chrysler Dodge Jeep Ram, Performance Plus Quick Oil Change, Rafa's Auto Repair, Brian Cunningham Automotive Sales, and Autowest of GR.
What nearby shopping and entertainment options are close to McDonald's?
You can visit 28th St Mega Mall for shopping, Fireproof TV for electronics, Crystal's Jewelry and Apparel Fashion for clothing, Magic Asian Massage for wellness, and The Point Grand Rapids for religious activities.