Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,967 reviews
5 stars
679
4 stars
404
3 stars
360
2 stars
173
1 star
351
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of orders being taken incorrectly and staff arguing with customers.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked items, incorrect orders, and overall dissatisfaction with taste.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, and concerns about pests in the dining area.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect food preparation.
Speed of Service
While some customers praised quick service, many others experienced long wait times and delays in receiving their orders.
- AFAdam Forsythe6 days ago2.0Very slow, everytime I come on break they take up most of my time
- XKxXKoZe KoZaXxNov 7, 20251.0Absolutely ridiculous! I was told to pull up because my food wasn’t ready, I sat there for 17 minutes! Yes 17 minutes! to get a fry chicken nuggets and a mcchicken. As those 17 minutes went by, I counted 13 cars that were behind me and instantly got their food. And when they finally brought mine out nothing was said not an apology or anything. Just handed me my food and walked away. This location is horrible do not ever go here.
- JUJim UtrupNov 4, 20253.0Friendly employees. Just not the best location for cheap value menu food.
- BSBryce ScheibOct 22, 20251.0Staff doesn't speak a lick of English. Do not order through the drive thru they will mess it up then proceed to cuss you out for calling them out
- KKKatie KOct 21, 20255.0I'm from Indiana & the girl that took my order was very polite. Kudos to the frappe machine working too!
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 415 28th St SE, Grand Rapids?
McDonald's at 415 28th St SE, Grand Rapids is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7, with options including same day and no-contact delivery.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's has a drive-thru service open 24 hours every day.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
How can I order food from this McDonald's using a mobile app?
You can order using the McDonald's App available on both iOS and Android platforms, or through the online order link https://mcdonalds.smart.link/mjuu1ggdi
What services does this McDonald's provide on-site?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Which nearby restaurants can I visit if I want different dining options near McDonald's?
Nearby restaurants include Sunrise Family Restaurant for classic dining, Samurai Express Japanese Steakhouse for Asian cuisine, Tacos El Torito Asador for Mexican food, Rally's for fast food, and Checkers for burgers.
Are there any automotive services near McDonald's for vehicle maintenance?
Yes, nearby automotive services include Monro Auto Service and Tire Centers, Lentz USA Service Center Inc, Courtesy Chrysler Dodge Jeep Ram, Performance Plus Quick Oil Change, Rafa's Auto Repair, Brian Cunningham Automotive Sales, and Autowest of GR.
What nearby shopping and entertainment options are close to McDonald's?
You can visit 28th St Mega Mall for shopping, Fireproof TV for electronics, Crystal's Jewelry and Apparel Fashion for clothing, Magic Asian Massage for wellness, and The Point Grand Rapids for religious activities.