Brand Certified
McDonald's
3.3(1585 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
3814 Plainfield Road NE, Grand Rapids, MI
49505, United States
Certified by McDonald's • Mar 01, 2026
(616) 361-7133
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,585 reviews
5 stars
469
4 stars
329
3 stars
322
2 stars
128
1 star
337
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and poorly assembled food.
Service Quality
Mixed reviews on service; while some praised friendly staff, many highlighted rude behavior and slow service.
Food Quality
Customers frequently complained about cold, poorly prepared, or improperly cooked food.
Cleanliness
Several reviews noted unsanitary conditions in the dining area and restrooms.
Customer Experience
Overall, many customers expressed frustration with their experiences, citing a lack of management oversight and training.
- EBEmma Brisson5 days ago1.0A few of the times I’ve gotten a McFlurry, they’ve given it to me unblended. I’ve never had this happen at another McDonald’s. If the machine is broken, could you not just say? I understand things happen. If I wanted just ice cream with a topping I would’ve ordered a sundae. This time it was also only half full, and I got no spoon or napkins. So not mixed, and without a utensil to mix it with.
- KAKaylan AndersonFeb 19, 20262.0The cashier was SO nice. Absolutely ridiculous behavior from the girl running the window, though. We’re sitting there for 5 mins at the window watching her pack a delivery order, then she reads the ticket wrong and gives us the wrong items after we wait. When we try to get her to fix it (it was TWO ITEMS), she tries to make us “go back through the line because I’m not about to argue with you” after claiming she got it right. I looked at my receipt later and shocker, I was right. I literally have never commented on a SPECIFIC person like this, but that girl needs to be fired like yesterday.
- AMAustin McgeeFeb 18, 20261.0Did a mobile order, and first they forgot my Big Mac. Went inside and despite workers making eye contact at the counter nobody said a word. Then they forgot the sauces for our nuggets.
- TCTaylor ChampionFeb 8, 20261.0So I ordered my food on the app got it delivered and I’m missing my six piece happy meal. I did call them. They told me that they would replace it. Then I got the rest of my food to look at, and I got the double fillet with a large fry and a large drink. They gave me one fish patty with a half cut of cheese and a tiny bit of tartar sauce. The fries weren’t even good. They were cold. The only thing that was good out of this whole entire meal that I ordered was the pop. I am so frustrated. When you make food for somebody, you should look at it and you should ask yourself would I eat this?
- HHHunterJan 21, 20261.0Went back in too have my order redone because it wasnt right and yes people make mistakes I was nice and said hey ya know could I get this made right and they said no because thats what was on the order which it wasnt but tired of the customers never right standpoint and why I'll no longer come to this McDonald's 😊
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 3814 Plainfield Road NE, Grand Rapids?
McDonald's at 3814 Plainfield Road NE is open 24 hours a day, seven days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location offers drive-thru service that is open 24 hours a day, seven days a week.
Can I order McDonald's delivery at any time from this location?
Yes, delivery is available 24/7 through their online ordering system.
What pickup and delivery options does McDonald's provide at this location?
They offer curbside pickup, delivery, same day delivery, and no-contact delivery services.
Where can I find McDonald's mobile apps for ordering?
You can download the McDonald's app on the App Store for iOS devices and Google Play Store for Android devices to place orders easily.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, this McDonald's offers WiFi service to customers.
Which nearby attractions might I visit before or after eating at McDonald's?
You might enjoy visiting Escape Michigan - Escape Rooms for entertainment or Freddy's Frozen Custard & Steakburgers for more dining options nearby.
Are there any nearby banks around McDonald's at 3814 Plainfield Road NE?
Yes, Fifth Third Bank and Huntington Bank are located nearby, convenient for handling financial needs before or after your visit.
What automotive-related services are near the McDonald's location?
Several automotive dealerships and services like Kool Toyota, Tony Betten & Sons Ford, and Napa Auto Parts are close by for vehicle needs.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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