McDonald's

3.1
1908 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1240 S Division, Grand Rapids, MI
49508, United States

Hours

Reviews

3.1
1,908 reviews
5 stars
564
4 stars
319
3 stars
333
2 stars
171
1 star
521

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude employees, incorrect orders, and unprofessional behavior.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback on food quality was mixed; while some enjoyed hot and fresh food, others received cold or improperly prepared items.

Speed of Service

Service speed varied significantly, with some customers experiencing long wait times, especially during busy hours.
  • KL
    KKrystal Leer
    3 days ago
    5.0
    Every employee had smile in their voice and on their face. So nice. Fast service too and they were Busy!
  • SA
    Selina Agatesi
    Dec 24, 2025
    4.0
    I went there and it was not even that many people there on Christmas Eve and it was a lot of employees, but our food came out like 10 minutes after we placed our order which was through the drive-through but also the food was good.
  • AK
    Aidan Korff
    Dec 21, 2025
    1.0
    Missing parts of my order, slow service and homeless chilling next to drive trough window
  • SC
    Shae C
    Dec 21, 2025
    5.0
    They were open after 2am, got our order correct. Fresh chicken strips. Hot fries.
  • AJ
    Alayah Jamison
    Dec 15, 2025
    1.0
    Went thru the line around midnight chicken wrap was dried out fries were cold went back a second time fries were cold again gave nothing but attitude horrible customer service normally I don’t have these issues

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1240 S Division, Grand Rapids?

McDonald's at 1240 S Division, Grand Rapids is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.