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McDonald's

3.1
(1919 reviews)

Business Details

1240 S Division, Grand Rapids, MI
49508, United States
(616) 452-0266
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1240 S Division, Grand Rapids, MI
49508, United States

Hours

Reviews

3.1
1,919 reviews
5 stars
568
4 stars
319
3 stars
333
2 stars
172
1 star
527

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and cold food, indicating a lack of attention to detail.

Service Speed

While some customers praised quick service, many others experienced long wait times and delays, particularly during busy hours.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others received cold or improperly prepared items.
  • TA
    Tabitha Adkins
    Feb 23, 2026
    1.0
    I don’t know much about the normal quality of this Mcdonald’s location. However, a group of fellow classmates and I were on a school trip really craving some late night dons. I am unsure if this was an UberEats mistake or Mcdonald’s. First issue was most likely UberEats-took over 2 hours to get our food. I am very disappointed in this. We are tired. We are hungry. We are very sad. Anyways, the second issue was that when we did FINALLY get our order, we only received only about half of our order (probably less). The food we did get was ice cold. After reading a few reviews, I saw similar experiences from other customers. I really hope that you guys fix your store situation, I love eating Mcdonald’s as a chain but this was just unacceptable.
  • PS
    Precious Stewart
    Jan 26, 2026
    5.0
    1rst experience:Stopped to get my coffee and they did great with it most times I bezzzz mad 😡😡😡 so I asked for extra Splenda but I took 1sip and the cup was gone loved it 2nd experience: Javari sorry if I misspelled your name but your customer service skills are awesome fabulous you made this experience so great thank you and thank you for putting ketchup in my bag it means the most to me some places do not give you ketchup
  • PS
    Patrick Seldon
    Jan 26, 2026
    1.0
    Very Rude Staff!... Needs to be COMPLETELY restaffed!!!!
  • GB
    Gabrielle Balk
    Jan 17, 2026
    1.0
    Staff is not nice at all. Made my 3 year old cry. Never coming here again that girl should be ashamed and embarrassed of herself.
  • RB
    Roger Beluzar
    Jan 17, 2026
    1.0
    Very unprofessional staff. Closing the store down. Very rude and childish. Need to fire and rehire whole store. Somethings got to change. Losing money because of these people

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 1240 S Division, Grand Rapids?

McDonald's at 1240 S Division, Grand Rapids is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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