McDonald's

3.1
2145 reviews
Get DirectionsCallWebsite

Business Details

1246 Leonard St NE, Grand Rapids, MI
49505, United States
(616) 454-6177
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1246 Leonard St NE, Grand Rapids, MI
49505, United States

Hours

Reviews

3.1
2,145 reviews
5 stars
588
4 stars
389
3 stars
390
2 stars
220
1 star
558

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, rude staff, and incorrect orders, leading to a consistently negative experience.

Food Quality

Many reviews mentioned cold, stale, or incorrect food items, with several customers expressing dissatisfaction with the overall quality.

Staff Behavior

Several customers highlighted rude or unprofessional behavior from staff, particularly during busy hours, contributing to a poor customer service experience.

Inconsistent Experiences

Customers noted a lack of consistency in service and food quality, with some positive experiences overshadowed by frequent complaints.

Operational Problems

Issues with hours of operation and mobile order fulfillment were frequently mentioned, indicating a lack of reliability.
  • SD
    Scott Draper
    4 days ago
    1.0
    sitting in the drive thru , employee going inside glaring at me , clearly waiting for a reaction and when i looked at her wondering what her problem was , she stared being rude then when inside cussing to to coworkers about it . i only came to this location by mistake because of the app, won't do that again.
  • CI
    Cody Ison
    6 days ago
    1.0
    Just keep driving to the next one, very rude late staff, meals put together poorly. Need to hire more staff or find new people. Seems like they refuse to wear hairnets while preparing food as well.
  • SB
    Santana Burgess
    Nov 17, 2025
    1.0
    I don't like to complain.. Because I've worked fast food so I know some days can be harder. But every time I go there I get a bad experience. I only go because my kids love Mc Donald's. It's the closest to our home. Today we went for dinner all the food we got tasted like it sat for a good hour. Also cold 🤦🏽‍♀️
  • JR
    Jamie Ramirez
    Nov 17, 2025
    1.0
    I don't like to complain because I've worked fast food I know how hard it can be. But every time I go there bad experience I only go because my kids love Mc Donald's and it's the closest to my home. Today go there for dinner all our food was cold also tasted like it sat for a good hour 🤦🏽‍♀️
  • DS
    Douglas Streichhirsch
    Nov 15, 2025
    1.0
    I do not a frequently support any McDonalds. With kids though, I do take them once in a while. Grandparents take them so they are hyper aware of their marketing. They have nicknames for different locations throughout town like “bug McDonalds”, “dirty McDonald’s” and this particular location the “bad McDonald’s”. Today’s mobile order took 20+ minutes to be brought out, the wrong frozen drink (the entire purpose of this trip as a “reward” for being brave at the doctors office), no sauce for nuggets, no straws and the wrong chicken sandwich. I’m going to side with the kids on this ones nickname.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's at 1246 Leonard St NE, Grand Rapids?

The McDonald's is open 24 hours every day of the week, Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options for same-day and no-contact delivery.