McDonald's

3.1
2158 reviews
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Business Details

1246 Leonard St NE, Grand Rapids, MI
49505, United States
(616) 454-6177
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1246 Leonard St NE, Grand Rapids, MI
49505, United States

Hours

Reviews

3.1
2,158 reviews
5 stars
589
4 stars
391
3 stars
391
2 stars
223
1 star
564

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, rude staff, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers receiving incorrect items.

Cleanliness

Several customers noted unsanitary conditions, including dirty floors and disorganized environments.

Inconsistent Experiences

Customers experienced varying levels of service and food quality, with some praising specific staff while others reported ongoing issues.
  • FM
    Finnley Grace Miller
    3 days ago
    2.0
    Just drop the snack wraps especially if you aren't going to make them right. Two tenders? I mean come on.
  • DA
    Dean A
    Dec 27, 2025
    1.0
    Service is always slow. The workers tend to huddle up and talk while you wait 10+ minutes for a large fry. Food is cold by the time they give it to you.
  • AR
    Aatiyah Ray
    Dec 25, 2025
    1.0
    Terrible service and the woman taking orders on Christmas at 11:21 pm was very disrespectful and should not be working in customer service.
  • DD
    Duane DuBois
    Dec 24, 2025
    1.0
    If you would like multiple employees just looking at you and not even asking if ya need help this is the place for you
  • AL
    Angie Lateise
    Dec 10, 2025
    1.0
    First of all NEVER AGAIN! First time in a long while I pulled into this location because each time I’d come you’d be sitting at the drive thru waiting longer than 5 minutes to give them your code. I pulled up gave me code and what was a simple order turned out super weird. First of all when did you all started giving out whole lemons? What am I supposed to do with a whole lemon for tea? Second I got no sugar that I requested, just the hot water, tea bag and this humongous lemon. Please avoid these locations; Leonard & College it’s always discrepancies with your order.
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Frequently Asked Questions About McDonald's

What are the operating hours of the McDonald's at 1246 Leonard St NE, Grand Rapids?

The McDonald's is open 24 hours every day of the week, Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options for same-day and no-contact delivery.