Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,488 reviews
5 stars
460
4 stars
324
3 stars
304
2 stars
115
1 star
285
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
There were numerous complaints about incorrect orders and food items missing or not prepared as requested.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area.
Food Quality
While some customers enjoyed their meals, there were complaints about food being cold, poorly prepared, or not meeting expectations.
Staff Attitude
Mixed feedback on staff friendliness; some customers praised individual employees while others reported unprofessional behavior.
- DSDouglas SandyNov 14, 20251.011/14/25 - App Order - Drive through - Tall, white dude, cheesy mustache, snaggle toothed - started to hand me my (2) Hot Fudge Sundaes - I requested for them to be placed in a Drink Holder - He incorrectly assembled the drink holder so as to when I got it handed to me and then inside my car, the holder was falling apart and ice cream dripped all over the interior of my car. I gave them back to him saying these need to be remade. I heard him walking back over to the sundae machine telling other team members that I was a "dumb ass" for wanting the sundaes placed in a drink holder. In his defense, I verbally exploded on him, and didn't hold back. I said that I do this all the time and you are the FIRST PERSON I have had this issue with. I spend a lot of money here and most of the day crew know me by name. I need a manager to explain why I should continue purchasing from this restaurant?
- BLBoyd van der LaanNov 12, 20251.0I used the McDonald’s app and ordered breakfast. When I arrived at McDonalds, I was told I was too late for my order to be filled and that they were canceling my order and I’d be refunded within 7-10 business days. Here it is 20 days later and I still haven’t received my refund. I believe the manager pocketed the money.
- HSHarish ShinganeNov 5, 20251.0I ordered chicken nuggets and it smells so bad, like the oil used to fry these nuggets must have been so bad. Didn’t like.
- TKterrell kirklandOct 31, 20251.0They just hard of hearing
- WLWava LebonOct 17, 20253.0Usually pretty good, just wanted to put awareness and hope that they are more careful with allergies. I was told no onion was in my cheeseburger, and I can tell they just scraped them off which caused me to have a reaction.
Frequently Asked Questions About McDonald's
What are the operating hours for dine-in at McDonald's on Leonard St NW?
McDonald's at 1100 Leonard St NW is open daily from 6:00 AM to midnight.
Does this McDonald's location have a drive-thru, and what are its hours?
Yes, this McDonald's has a drive-thru open every day from 6:00 AM to midnight.
What delivery options does McDonald's on Leonard St offer?
They offer delivery from 5:00 AM to 11:00 PM daily, including same-day and no-contact delivery.
How can I place an order online or via mobile app at this McDonald's?
You can order online through their delivery URL or use the McDonald's App available on iOS and Android.
What payment methods are accepted at McDonald's on Leonard St NW?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer any rewards or loyalty programs?
Yes, customers can earn points for free food through MyMcDonald's Rewards.
What services are available at McDonald's on Leonard St NW?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby stores can I visit after grabbing food at McDonald's?
Nearby stores include Dollar General for discount shopping, Legacy Thrift for clothing and accessories, and Family Video for rentals.
Are there any nearby entertainment or nightlife options near McDonald's?
After visiting McDonald's, you can check out Play Station Pub for karaoke, River City Saloon for music and dancing, or more-self-less music venue.
What transit or community facilities are near McDonald's on Leonard St NW that could help plan my visit?
Nearby facilities include the Grand Rapids Public Library - West Leonard Branch and West Side School Number 1, useful landmarks when navigating to McDonald's.