Jimmy John's

4.1
185 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1533 Wealthy St SE, Grand Rapids, MI
49506, United States

Hours

Reviews

4.1
185 reviews
5 stars
104
4 stars
39
3 stars
17
2 stars
2
1 star
23

What are people saying?

AI-generated from recent customer reviews

Speed of Service

Many customers praised the quick delivery and preparation times, often noting that their orders arrived faster than expected.

Food Quality

While some customers enjoyed the sandwiches, others expressed disappointment with portion sizes and specific ingredients, indicating inconsistency in food quality.

Customer Service

Feedback on customer service was mixed; while some praised the friendly and helpful staff, others reported rude interactions and unhelpful responses to complaints.

Delivery Issues

Several customers experienced problems with delivery, including long wait times and issues with delivery radius, leading to frustration.
  • TK
    Tina Kruger
    Jan 3, 2026
    5.0
    Thee Best JJs!!!
  • TF
    Tim Frazier
    Oct 22, 2025
    5.0
    Delivered within 10 minutes!
  • JN
    Jordan Naperola
    Sep 30, 2025
    5.0
    Classic good sandwiches!
  • DD
    Dallas Dingman
    Sep 9, 2025
    1.0
    Deeply befuddled by my experience. I ordered the Italian sandwich with bacon on it. I was particularly trying to avoid a toasted sandwich. I don’t care for them. I didn’t see any part in the ordering process that I was going to get a toasted sandwich. I am lactose intolerant and I enjoy veggies so I loaded up my sandwich with extra veggies. Because of the toasting process and the lack of cheese, my sandwich was a big wet wilted mess. I came back to the store, because I didn’t intend on ordering this, and asked if I could get my sandwich untoasted. The gentleman behind the counter told me that they only come toasted, and that he couldn’t make me anything else. I said, well, how about a refund seeing as I didn’t intend to order a big hot wet sandwich? And the gentleman told me that he didn’t have managerial clearance to do that either. I left without a sandwich or funds returned. It takes less effort to not toast it than toast it?
  • ES
    Elliot Steiner
    Aug 10, 2025
    5.0
    I had forgotten my wallet and it had lots of cash in it. I looked around all day for it and then I realized I might’ve left it at Jimmy John’s. The very nice people there had started in the back for me to come get it. They also gave me a free sub card, which was really really nice. Their sandwiches are great. Everyone there is super nice. I highly recommend if you’re looking for a nice tasty lunch!