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Jimmy John's

3.9
(282 reviews)

Business Details

63 Monroe Center St, Grand Rapids, MI
49503, United States
(616) 235-4500

About

Sandwich Restaurant

Location

Jimmy John's
63 Monroe Center St, Grand Rapids, MI
49503, United States

Hours

Reviews

3.9
282 reviews
5 stars
144
4 stars
63
3 stars
19
2 stars
17
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and unprofessional behavior.

Food Consistency

While many customers enjoy the food and find it fresh and tasty, there are complaints about incorrect orders and insufficient ingredients in sandwiches.

Delivery Issues

Several reviews highlight problems with delivery speed and accuracy, with some customers experiencing long wait times and incorrect deliveries.

Promotions and Rewards

Customers express dissatisfaction with the rewards program and promotional offers, comparing them unfavorably to competitors.
  • KJ
    Kimberlie Johnson
    3 days ago
    1.0
    This was my first time coming to this particular Jimmy John’s and I will never come back again! My son and I came to open the door and it was locked. There were people inside dining but no one checked on us and I assumed they were closed. I started to walk away but came back. The staff proceeded to talk amongst themselves and until I motioned again then someone came to the door to let us know they were out of bread!!!!!!!! WHAT???? Poor and extremely poor I might add customer service…They literally looked at us and turned around to continue doing whatever they were doing. They definitely didn’t care that we were there. Needless to say I couldn’t answer any questions because we were never welcomed in
  • EP
    Ella Paige
    Feb 3, 2026
    5.0
    Absolutely amazing store!!!! I order here around a dozen times every month for my office when we get lunches for clients. We often submit large orders with substitutions and sometimes have multiple orders in one day. I can’t imagine the volume of orders they get besides us being downtown and the food still manages to get here super quickly. Every one of their employees I’ve interacted with have been very friendly and helpful as well. Not to mention the food comes out great every time. They definitely deserve recognition for all their hard work—thank you!!
  • JL
    Jenna Louise
    Jan 23, 2026
    5.0
    I downloaded the app for the deal, buy a sandwich and add a drink and soda for $1. Purchased the ranch chicken w the garlic herb wrap, with chips and soda. Super good. No complaints. Delicious. Well, they gave me a free sandwich on my next purchase for downloading the app. That was cool and unexpected!
  • JM
    josephine morgan
    Jan 22, 2026
    1.0
    Placed order at 820 didn’t get a call or anything so I decided to call and check on my order only to be THEN advised they are canceling my order because they are closing (why was the order accepted i dont know) will change IF my order was actually canceled and refunded
  • EW
    Erin Williams
    Oct 11, 2025
    2.0
    There was a guy with long blond hair that is rude, needs to look for another job if he can’t handle people

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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