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Jimmy John's

4.2
(261 reviews)
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Business Details

5925 28th St SE, Grand Rapids, MI
49546, United States
(616) 957-3933
https://locations.jimmyjohns.com/mi/grandrapids/sandwiches-1076.html

About

Sandwich Restaurant

Location

Jimmy John's
5925 28th St SE, Grand Rapids, MI
49546, United States

Hours

Reviews

4.2
261 reviews
5 stars
158
4 stars
48
3 stars
17
2 stars
15
1 star
23

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others reported issues like soggy bread and incorrect orders.

Service Speed

Service speed is inconsistent; many customers appreciate the fast service, but some noted slow times and issues with online orders.

Staff Friendliness

Staff are frequently described as friendly and helpful, contributing positively to the overall experience.

Cleanliness

The restaurant is generally reported as clean and well-maintained.

Delivery Issues

Several customers experienced problems with delivery, including delays and poor packaging.
  • BS
    Brad Sherman
    Feb 21, 2026
    1.0
    Gave me a hard time for ordering online and not using the speaker box at the drive through. The point of the app is so I can be quick and efficient.
  • DS
    Dale L. Sims
    Feb 17, 2026
    1.0
    Sullen, unfriendly employees.
  • NB
    Nonya Beezwax
    Jan 27, 2026
    1.0
    A rare miss but still a miss. Do t lie on you app and say foods on the way when a k delivery guy comes and goes and your food is nowhere to be seen. Also thanks for the one napkin and no straw. Appreciate the effort.
  • ML
    Michelle Loeffler-rohraff
    Dec 20, 2025
    5.0
    My sub was really good!
  • LD
    LIZ THE CRITIC Doran
    Dec 11, 2025
    5.0
    Friendly and fast! Great food!
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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