Jimmy John's

4.2
258 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5925 28th St SE, Grand Rapids, MI
49546, United States

Hours

Reviews

4.2
258 reviews
5 stars
158
4 stars
47
3 stars
17
2 stars
15
1 star
21

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and helpful staff, although some reported issues with order accuracy and slow service.

Food Quality

While many enjoyed the food and found it fresh and tasty, there were several complaints about inconsistent quality, including soggy sandwiches and stale bread.

Cleanliness

The restaurant was frequently noted for its cleanliness, with several reviews highlighting well-maintained facilities.

Speed of Service

Most customers appreciated the fast service, though some mentioned a decline in speed during busy times.
  • ML
    Michelle Loeffler-rohraff
    Dec 20, 2025
    5.0
    My sub was really good!
  • LD
    LIZ THE CRITIC Doran
    Dec 11, 2025
    5.0
    Friendly and fast! Great food!
  • JU
    Jim Utrup
    Nov 8, 2025
    4.0
    It's Jimmy John's and tasted like it. Consistent taste, texture and flavor Staff was super friendly as always.
  • JK
    J K
    Oct 30, 2025
    1.0
    The kid in the gray Nissan Ultima is driving very reckless today..
  • PV
    Patricia C Volkhardt
    Oct 5, 2025
    5.0
    Best subs and ingredients anywhere! Fresh, with all sorts of sides...sauces, chips, cookies...Jimmy John is the best!