Jimmy John's

3.5
211 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1233 Leonard StNE, Grand Rapids, MI
49505, United States

Hours

Reviews

3.5
211 reviews
5 stars
92
4 stars
43
3 stars
15
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rude interactions and mistakes with orders.

Order Accuracy

Frequent issues with incorrect orders and missing items, particularly with online and delivery orders.

Food Quality

Generally positive remarks about the taste and freshness of the food, though some customers noted issues with portion sizes and bread quality.

Speed of Service

Inconsistent service speed; while some customers experienced quick service, many reported long wait times and delays.

Cleanliness

Concerns raised about cleanliness, particularly in the bathrooms and overall restaurant environment.
  • SB
    Shear Bowie
    Dec 26, 2025
    5.0
    Man what! Came in the day after Christmas at 1:00 pm. At first I went to the Arby’s across the street. The worker was very rude to the customer I front of me so I can hear instead. GREAT MOVE! I got a toasted roast beef and cheddar no horseradish sub spicy mayo. Boy I ate so good. The workers were laughing and all in high spirits. Great customer service! Great food makers! Great experience! Will be back because they don’t make it the same at the other locations. In my opinion. 🤷‍♂️
  • DB
    Douglas Booker
    Dec 1, 2025
    5.0
    Aryn was phenomenal thank you !!
  • YM
    Yvonne Morey
    Oct 10, 2025
    3.0
    Delivery as quick as ever however, the toasted italian sandwich: not toasted, no cheese, no condiments. Very disappointed this time.
  • MH
    Mike Hughes
    Sep 23, 2025
    5.0
    I've been a number of times over the past few months and the lady at the drive through window is awesome. Super friendly and kind.
  • DM
    Diane McCabe
    Aug 23, 2025
    5.0
    Great people. Friendly service. Fresh food