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Jimmy John's

3.5
(211 reviews)
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Business Details

1233 Leonard StNE, Grand Rapids, MI
49505, United States
(616) 458-7704
https://locations.jimmyjohns.com/mi/grandrapids/sandwiches-811.html

About

Sandwich Restaurant

Location

Jimmy John's
1233 Leonard StNE, Grand Rapids, MI
49505, United States

Hours

Reviews

3.5
211 reviews
5 stars
90
4 stars
42
3 stars
15
2 stars
10
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service, with some praising friendly staff while others reported rude behavior and poor handling of complaints.

Order Accuracy

Frequent issues with incorrect orders, missing ingredients, and poor attention to modifications.

Food Quality

Generally positive remarks about the taste and freshness of the food, though some customers noted issues with portion sizes and bread quality.

Speed of Service

Inconsistent service speed; some customers experienced quick service while others reported long wait times.

Cleanliness

Concerns raised about cleanliness, particularly in the bathrooms and overall restaurant environment.
  • CM
    Carol McKay
    1 day ago
    1.0
    Ordered a Club Lulu. Got sick from it! Mostly all bun with very little turkey on it. Shrinkflation. Get less & pay more. Hard buns, not fresh at all. The bacon was raw & full of fat. The bacon being raw like it was made me sick. Won't ever go back to this location again.
  • GE
    Ginger and Charlie Elsenheimer
    Feb 17, 2026
    5.0
    Mega Positive Vibes!!!
  • NW
    Nathan Wilson
    Jan 29, 2026
    1.0
    Made sandwich wrong and did not make a new sandwich. Assistant manager was overly aggressive.
  • SB
    Shear Bowie
    Dec 26, 2025
    5.0
    Man what! Came in the day after Christmas at 1:00 pm. At first I went to the Arby’s across the street. The worker was very rude to the customer I front of me so I can hear instead. GREAT MOVE! I got a toasted roast beef and cheddar no horseradish sub spicy mayo. Boy I ate so good. The workers were laughing and all in high spirits. Great customer service! Great food makers! Great experience! Will be back because they don’t make it the same at the other locations. In my opinion. 🤷‍♂️
  • DB
    Douglas Booker
    Dec 1, 2025
    5.0
    Aryn was phenomenal thank you !!
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