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Jimmy John's

3.8
(234 reviews)
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Business Details

2751 E Beltline Ave SE, Grand Rapids, MI
49546, United States
(616) 285-4700
https://locations.jimmyjohns.com/mi/grandrapids/sandwiches-671.html

About

Sandwich Restaurant

Location

Jimmy John's
2751 E Beltline Ave SE, Grand Rapids, MI
49546, United States

Hours

Reviews

3.8
234 reviews
5 stars
116
4 stars
51
3 stars
11
2 stars
13
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report poor customer service and long wait times.

Order Accuracy

Several customers expressed frustration with incorrect orders, with multiple reports of missing items or wrong modifications.

Food Quality

While many customers enjoy the food, there are complaints about stale bread, slimy ingredients, and food safety concerns.

Cleanliness

The cleanliness of the location is generally praised, although some customers noted issues with food handling.

Delivery Issues

Delivery times are inconsistent, with some customers experiencing delays and others noting that the service is not as 'freaky fast' as advertised.
  • JM
    Justin McCoy
    Jan 13, 2026
    5.0
    I made a mistake on my order and they went out of there way to help me out. Thank you!
  • JU
    Jim Utrup
    Nov 6, 2025
    4.0
    It's Jimmy John's, and it tasted like it. Decent food and the service was fast and friendly.
  • TH
    Teri Heacock
    Oct 16, 2025
    5.0
    Not all Jimmy John’s are equal but we love this one for food, service, cleanliness. A go-to for a hungry kid
  • DM
    Destiny Marie
    Feb 11, 2023
    1.0
    37 minutes after placing my order . 2 minute drive from the place .
  • ND
    Nathan DuPhene
    Jul 7, 2019
    2.0
    No low-far mayo packs here. The blue mayo packs have been better to me, over time, than the yellow ones, which are frequently separated, dumping nasty oil all over my sandwich. As with all JJ today, the employees give you a hard time if you want to get a #7-17 (club sandwiches) with the lettuce in the middle instead of the meat all wadded up with lettuce thrown over top of it. Jimmy John himself is a parasitic billionaire who has grown fat and lazy while store employees struggle. The owners of most of these franchises are absentee dirtbags who don't care about the customer. I was going to be nice and give this place 4 stars, but JJ doesn't deserve that.
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Certified March 01, 2026Yext Knowledge Graph
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