Jimmy John's

3.8
232 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2751 E Beltline Ave SE, Grand Rapids, MI
49546, United States

Hours

Reviews

3.8
232 reviews
5 stars
114
4 stars
51
3 stars
11
2 stars
13
1 star
43

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the sandwiches, noting good flavors and fresh ingredients, though some reported issues with stale bread and incorrect orders.

Service Speed

While many praised the fast service, several reviews highlighted inconsistent delivery times and slow in-store service.

Customer Service

Mixed feedback on customer service; some found staff friendly and accommodating, while others reported rude behavior and poor handling of complaints.

Cleanliness

The location was often described as clean, but there were occasional concerns about food safety and hygiene.

Order Accuracy

Multiple customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
  • JU
    Jim Utrup
    Nov 6, 2025
    4.0
    It's Jimmy John's, and it tasted like it. Decent food and the service was fast and friendly.
  • TH
    Teri Heacock
    Oct 16, 2025
    5.0
    Not all Jimmy John’s are equal but we love this one for food, service, cleanliness. A go-to for a hungry kid
  • MK
    Maegan Koch
    Aug 25, 2025
    2.0
    Well i know from experience that when the door opens everyone is supposed to shout a greeting....no one said anything. Stood there for a minute and a girl who looked like she had more important things to do went "hi, what can I get cha" so already I was less than enthused. I do understand that they also have online orders but their service was not "Freaky fast". Its just disappointing when an establishment is supposed to include a sought after atmosphere and you walk in and the employees couldn't care less. The product was great as always but didn't taste as good because of the experience.
  • PT
    Peter Torres
    Jun 14, 2017
    5.0
    Great and courteous staff