Location.com logo
Brand Certified

Jimmy John's

3.7
(180 reviews)

Business Details

629 Michigan St NE, Grand Rapids, MI
49503, United States
(616) 233-9630

About

Sandwich Restaurant

Location

Jimmy John's
629 Michigan St NE, Grand Rapids, MI
49503, United States

Hours

Reviews

3.7
180 reviews
5 stars
86
4 stars
34
3 stars
12
2 stars
9
1 star
39

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong sandwiches.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff and unhelpful responses to complaints.

Speed of Service

While some customers praised the speed of service, others experienced long wait times, especially in the drive-thru.

Food Quality

Several reviews mentioned dissatisfaction with the quality of sandwiches, particularly regarding the bread and ingredient proportions.

Cleanliness

A few customers noted that the location was clean, contributing positively to their overall experience.
  • NW
    Noah Wickham
    Feb 9, 2026
    2.0
    I have long not liked Jimmy John's because their sandwich is 90% hard bread. Thought maybe something changed and I would give them a go again. Went to this location on foot for lunch since I had a bit of time. I walked in, there was no one else in line, and one guy munching on a sandwich at a table. Cool. I order a ham, turkey, and cheese with mustard and lettuce on white. Nothing else. Keep it as simple. Paid for my sandwich and even left a 20% tip for the workers. After a few minutes of waiting, I am asked to remind them what I wanted on the sandwich. No worries, I clarified and better safe than sorry, right? After 10 minutes of waiting, I get my sandwich. Not the best time, but hey I had some time to kill on my phone, and I've got my sandwich in hand to go. I then make my walk back and decide about halfway to open up and dig in. I unwrap my sandwich to find the following: 1. I got two thin slices of turkey, no ham found 2. Mayo, no mustard(Big mayo hater, but will keep my prefer 3. Tomato 4. No lettuce 5. The hardest dang sandwich bread around. Seriously, why is Jimmy John's bread so hard, and yet soaking wet disgusting inside? It pretty much solidified that Jimmy John's is trash. Wish it could have been an order mix up, but there wasn't even anyone in the drive through at the time either. I would give 1 stars across the board, but the workers were at least fairly pleasant, and the place was clean. TLDR; Never having Jimmy John's again
  • NO
    Nicholas occhipinti
    Jan 10, 2026
    1.0
    Refused to honor their rewards program, and the employee that checked us out had zero problem-solving skills and just refused to honor their posted advertisement, and corporate email that was presented to her.
  • IR
    Ian Richards
    Dec 10, 2025
    1.0
    Absolutely the worst location in the state. They’ll refuse to make your order because they’re too lazy to do their job. Never go here
  • RW
    R W
    Dec 7, 2025
    1.0
    Make sure you stop at the box and tell them that you're there even though your orders already ready and nobody's in line and they just have to hand it out the window. Make sure to ask for napkins because they don't put it in the bag.
  • SH
    shelby huerta
    Dec 5, 2025
    5.0
    Received a delivery from Ann! Ann was the best, friendly, helpful and so kind getting all the food upstairs. ✨

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
+100
Others