Jimmy John's

3.7
180 reviews

About

Sandwich Restaurant

Location

Jimmy John's
629 Michigan St NE, Grand Rapids, MI
49503, United States

Hours

Reviews

3.7
180 reviews
5 stars
86
4 stars
34
3 stars
12
2 stars
8
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Several reviews highlighted inconsistent food quality, with complaints about missing ingredients and poorly made sandwiches.

Delivery Problems

Customers experienced delays and issues with delivery, including wrong addresses and unresponsive staff.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness.

Drive-Thru Concerns

The drive-thru was noted as being difficult to navigate and causing delays.
  • NO
    Nicholas occhipinti
    2 days ago
    1.0
    Refused to honor their rewards program, and the employee that checked us out had zero problem-solving skills and just refused to honor their posted advertisement, and corporate email that was presented to her.
  • IR
    Ian Richards
    Dec 10, 2025
    1.0
    Absolutely the worst location in the state. They’ll refuse to make your order because they’re too lazy to do their job. Never go here
  • RW
    R W
    Dec 7, 2025
    1.0
    Make sure you stop at the box and tell them that you're there even though your orders already ready and nobody's in line and they just have to hand it out the window. Make sure to ask for napkins because they don't put it in the bag.
  • SH
    shelby huerta
    Dec 5, 2025
    5.0
    Received a delivery from Ann! Ann was the best, friendly, helpful and so kind getting all the food upstairs. ✨
  • MR
    Maxine Rigsby
    Oct 28, 2025
    2.0
    The delivery “walker” walked to my husbands surgery office and was super nice and friendly. My husband was trying to quickly eat his sandwich before his surgery only to see one half of his sandwich with NO meat on it. He order the East Coast Italian and only one half of the sandwich. We called to let them know and she said “we can re make you a sandwich but we need the old one back.” I told we threw it away because he was literally being called into surgery. Very rude and not helpful. No regard for the current situation at hand.