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Jimmy John's

4.1
(254 reviews)
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Business Details

3989 Cascade Rd SE, Grand Rapids, MI
49546, United States
(616) 808-3193
https://locations.jimmyjohns.com/mi/grandrapids/sandwiches-685.html

About

Sandwich Restaurant

Location

Jimmy John's
3989 Cascade Rd SE, Grand Rapids, MI
49546, United States

Hours

Reviews

4.1
254 reviews
5 stars
140
4 stars
55
3 stars
19
2 stars
12
1 star
28

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and hardworking staff, particularly highlighting individual employees for their exceptional service.

Food Quality

While some customers enjoyed the sandwiches and found them fresh and tasty, others reported issues with portion sizes and quality, including stale ingredients.

Order Accuracy

Several reviews indicated problems with order accuracy, including missing items and incorrect modifications, leading to customer dissatisfaction.

Speed of Service

Customers frequently noted the fast service, with many appreciating the quick turnaround times for their orders.

Cleanliness

The restaurant was generally described as clean, contributing positively to the overall dining experience.
  • BM
    Blerg Mergip
    6 days ago
    1.0
    Forgot part of a simple order.
  • SB
    Sophia Bull Bear
    Feb 15, 2026
    5.0
    Best ever! Every time
  • ES
    Ethan Swonger
    Jan 10, 2026
    5.0
    So basically went for A sandwich the food was great BUT THE SERVICE WAS SPECTACULAR the manger Anna definitely deserves a nice big raise she was such a nice person to talk to and the service was great she never stop working was also moving around to find something to do definitely a hardworking woman for sure
  • JM
    Joe Mosier
    Jan 7, 2026
    5.0
    Cascade Jimmy John's is always great. I order from that location and I live right by Lake Dr location. The sandwiches are always loaded up and the bread is fresh!! I wish all locations were this good.
  • NM
    Nicholas Martin
    Dec 10, 2025
    5.0
    I love their drive love & the food is delicious; thank you!
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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