Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3561 28th Street SE in Grand Rapids is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,009 reviews
5 stars
605
4 stars
221
3 stars
87
2 stars
30
1 star
66
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the food as fresh, delicious, and satisfying, particularly highlighting the burgers and fries.
Service Experience
Many reviews noted friendly and attentive staff, contributing to a positive dining experience, although some customers reported issues with order accuracy and management.
Pricing Concerns
Several customers expressed that the prices are high for the portion sizes, leading to mixed feelings about value for money.
Cleanliness Issues
While some customers found the restaurant clean, others reported dirty tables and a need for better maintenance.
Order Accuracy
There were multiple complaints about incorrect orders and delays, indicating a need for improvement in operational efficiency.
- JEJesi EwingNov 16, 20251.0Food was pricey . It was good but not THAT good . The restaurant was VERY dirty and the soda machines are busted . One has no ice the other has no flavoring. It’s like having kool aid and no sugar . Fries no ketchup. Oh and almost 8.00 for a shake ummmm oh and I watched a group of 5 people walk in and stand there waiting to be helped but all the employees were just in the back . They could have had HALF the staff working . Final thought….. wouldn’t come again
- JCJody CasebeerNov 9, 20255.0Love this place!! Food is consistently good, employees are always friendly and welcoming. Place is always clean.
- OBOliana JImenez (bobabliss)Nov 1, 20251.0Spend damn near $30 and all the burgers were pink almost raw. Made my friend sick, he’s vomiting and everything. Five guys needs to start checking middle of their burger meat to make sure it’s fully cooked. People can get sick which my friend did. Not everybody enjoys pink meat especially when its almost raw.
- MHMaryAlice HernandezOct 27, 20255.0Good food, you won't leave hungry
- TWTyler van WerdenOct 18, 20254.0Staff usually greet me when I arrive. Friendly if I’m friendly. Food always fresh and consistent most importantly. Drink machine sometimes out. Free peanuts.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 3561 28th Street SE in Grand Rapids accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for dining in at Five Guys in Grand Rapids?
The restaurant is open daily from 11:00 AM to 10:00 PM for dine-in service.
Is delivery available from Five Guys at this Grand Rapids location?
Yes, delivery is available every day from 11:00 AM to 9:30 PM via their online ordering platform.
Can I customize my burger or milkshake when ordering at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize burgers and over 1,000 milkshake combinations.
What payment methods are accepted at Five Guys in Grand Rapids?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this Five Guys location offer in-store pickup services?
Yes, in-store pickup is available for your convenience at this location.
Is the Five Guys in Grand Rapids wheelchair accessible and family-friendly?
Yes, this location has wheelchair accessible entrance and restrooms and welcomes children, including high chairs and a children’s menu.
What nearby places can I visit along with Five Guys at 3561 28th Street SE?
You can visit nearby spots like Red Wing Shoes of Grand Rapids for shopping, Potbelly Sandwich Shop for sandwiches, and MOD Pizza for more dining options.
Are there dessert options close to Five Guys where I can grab a treat after my meal?
Yes, Crumbl - Grand Rapids and Crumbl Cookies are nearby bakeries where you can enjoy desserts after your meal at Five Guys.
What hotels or accommodations are near the Five Guys on 28th Street SE for visitors?
Knights Inn Grand Rapids and Motel 6 Grand Rapids East Airport are close hotels where visitors can stay nearby.