Chipotle Mexican Grill

Reviews

• RL

  RENE L.

  Jan 3, 2026
  2.0
  Came in to grab my Togo order. It wasn't done yet. A staff member asked 3 of us waiting the names on our orders. She then told me mine was getting bagged and gentleman next to me was getting finished up. So the staff member working the to go orders finished bagging mine and instead of handing it to me she left it sitting there and then went and finished the OTHER ORDER AND HANDED IT TO HIM. Before going back to get my order. And these restaurants wonder WHY they get such TERRIBLE reviews. Especially since the food portions are getting smaller and prices are rising.
• SS

  Shonda Smith

  Dec 30, 2025
  3.0
  Depends on the day the food is almost always good, but it seems like they don't have enough staff to keep up, and Saturday evenings are always a disaster, but if you go down lunch or during the day things seem to run smoother
• TB

  Tyler B.

  Dec 28, 2025
  4.0
  I've been to ALOT of locations in town, this one really adheres to the ingredients list, and really does make it fresh, one thing I will say is get in at certain times to get the freshest quality, as this location does care about its customers and like I said does everything to policy as far as proper seasonings and keeping the food fresh and rotated to the chipotle corporate policy, unlike the 10 mile location. This location is a staple here in Kentwood and they do really really well, good management also. I've been coming to this location for 5+ years and it's a true chipotle, they are good on portions at this one too! Which is an added bonus. Steak is always good and fresh, along with the chicken, very consistent.
• ZS

  Zack S.

  Dec 20, 2025
  5.0
  This is the better choice of Chipotles in the Kentwood area. Service is fast. Food is always hot and in stock. This location doesn't skimp on portions either. Drive to this location to avoid raw flavorless rice, crunchy beans, and being out of almost everything else. And you actually get customer service
• DM

  Diamond Moss

  Dec 7, 2025
  1.0
  I visited this Chipotle location with my mother around 8:59PM on Saturday night, and unfortunately we both had a very disappointing experience with one of the employees on the line. I wasn’t able to get her name, but she was a woman of Hispanic descent working the entrée station. From the start, her attitude toward us was unnecessarily rude. She had already placed rice and the remaining carne asada on my bowl, and when I politely asked for a little more rice, she immediately became visibly irritated. She scooped the rice and slapped it onto my bowl aggressively, which felt very disrespectful — especially with my mother standing right next to me watching the interaction. What made the experience even worse was that, while preparing my mother’s order (she was directly behind me in line), the employee walked away from her mid-order to help someone else, leaving my mother waiting with no explanation. It was unprofessional and dismissive. I work in customer service myself and came in wearing my Amazon Flex work vest, so I understand what it’s like to work long hours and still treat people kindly. I always aim to show respect and patience, even on difficult days. That’s why the attitude we received felt especially unnecessary. It’s not difficult to provide the same level of courtesy to customers who are simply ordering food and asking for the items they want. To be honest, it also felt like our experience may have been influenced by bias. As two Black women, we felt singled out and treated differently than others in line. No customer should feel that way, especially in a place that prides itself on fast, friendly service. Overall, the interaction made us extremely uncomfortable, and it’s something I hope management addresses. No one should be treated poorly for asking for extra food or simply trying to enjoy a meal after a long day. Customer service is a major part of the job, and if an employee is unable to treat guests respectfully, it affects the entire experience. I truly hope this location provides additional training or coaching around professionalism, patience, and consistency in serving all customers.

Frequently Asked Questions About Chipotle Mexican Grill