Business Details
About
Fast Food RestaurantBurger JointAmerican RestaurantTake Out RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Details
- Dine-inAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,276 reviews
5 stars
476
4 stars
282
3 stars
221
2 stars
104
1 star
193
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude staff, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
While some customers praised the food, particularly the fries and burgers, there were numerous complaints about undercooked items and poor food preparation.
Inconsistent Experience
Customer experiences varied widely, with some praising quick service and friendly staff, while others encountered unhelpful employees and service delays.
Operational Problems
Many reviews highlighted issues with the AI ordering system, inconsistent hours of operation, and confusion regarding order fulfillment.
- JJJasmine3 days ago1.0Me and a co-worker ordered some food and barely received any of it ordered two big boxes of chicken to get like six pieces of chicken and an entire box of fries What is this??? Everything was overcooked soggy and just downright horrible. I don't think I've ever had a worse fast food experience than this
- JRJustin RooseDec 30, 20252.0This place uses that stupid AI ordering thing now at the drive thru, and it consistently gets my orders wrong. At this point I have stopped going to this location. Taco Bell across the street seems better.
- SSSherDec 28, 20252.0Every time I come here the staff is always rude. I've been coming here for years because it is right by our house but I stopped coming this year. One time we ordered chicken tenders and they weren't cooked all the way, another time, I ordered chilli fries and I said NO cheese, when we got to the window I checked and sure enough there was cheese on them, I gave them back and the lady said, "I don't have time there's too many cars, go back around." After I waited 20 minutes already. Girl what? 🤣🤣🤣 AND she was a manager! They can never keep good staff, and that's their main problem. It takes them 20 minutes to give food out to one vehicle. I've done doordash orders and they would be closed, lights off, during times they're suppose to be open but there's still staff inside messing around. Fire everyone & Get new staff.
- MJMark JarneganDec 10, 20251.0They over pricing the specials adding 50 cents 2 for 5 and 2 for 7 5.50 and 7.50
- JKJill KahlerDec 2, 20255.0Stopped after a late flight and the service was amazing even at 12:30am. Food was fast and fresh! Very impressed!
Frequently Asked Questions About Checkers
What are the operating hours of the Checkers at 461 28th Street in Grand Rapids, MI?
Checkers is open Monday through Saturday from 10:00 AM to 1:00 AM and on Sunday from 11:00 AM to 1:00 AM.
Does Checkers offer drive-thru service?
Yes, Checkers provides drive-thru service to its guests for added convenience and safety.
Can I order food online for delivery from this Checkers location?
Yes, you can order delivery online via https://order.checkersandrallys.com/menu/3034-grand-rapids or use DoorDash at https://www.doordash.com/store/checkers-grand-rapids-944228/en-US.
What payment options are accepted at Checkers on 461 28th Street?
Checkers accepts American Express, Cash, Check, MasterCard, and Visa as payment options.
Is dining in available at this Checkers location?
Yes, Checkers serves dine-in customers, although some dining rooms may be closed due to health policies, and patio and walk-up windows have limited capacity.
What kind of attire is appropriate when visiting Checkers on 28th Street?
Casual attire is suitable when visiting this Checkers location.
Which nearby fast food restaurants can I visit around Checkers on 28th Street?
Nearby fast food options include Rally's, McDonald's, Burger King, and Taco Bell, giving you a variety of choices for quick meals in the area.
Are there any automotive services near Checkers on 461 28th Street?
Yes, there are several nearby automotive services including Late Night Auto Sales, Autowest of GR, Monro Auto Service and Tire Centers, Courtesy Chrysler Dodge Jeep Ram, and Tuffy Tire & Auto Service.
What nearby places can I visit after dining at Checkers?
You can visit places like Fineline Boutique for shopping, The Point Grand Rapids for religious activities, or Samurai Express Japanese Steakhouse and Sandmann's BBQ for other dining experiences.
Does Checkers have any special online promotions currently?
Yes, Checkers currently offers a promotion for free fries, which you can learn more about at http://checkers.com/flavorhood.