Fast Food RestaurantBurger JointAmerican RestaurantTake Out RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers frequently reported poor communication, long wait times, and incorrect orders, leading to frustration.
Food Quality
While some customers praised the food, many others complained about cold, overcooked, or improperly prepared items.
Staff Behavior
Reviews indicated inconsistent staff behavior, with some customers experiencing rudeness while others noted friendly service.
Drive-Thru Experience
The automated drive-thru system received negative feedback for frequently getting orders wrong and causing delays.
Cleanliness and Maintenance
Several reviews mentioned the need for better maintenance of the restaurant's exterior and cleanliness.
KB
Kiarand Bryant
Feb 7, 2026
1.0
By far worst checkers/rally’s in the state
SS
Stacey Stacks
Jan 31, 2026
5.0
I want to hear the other day and they're using an automated drive-thru system and we got complete wrong food and pulled back up and told the speaker that we had the wrong order and it asked if we wanted fries with a double cheeseburger. An automated AI speaker is absolutely worse thing for their service
TV
Tyler Vincent
Jan 26, 2026
3.0
Absolute Hurendous communication, this past fall I gave them a second chance after a situation last year when I got a unknown payment notification from Lululemon, this location was the last place I had placed info down, In that exact day before the payment I swear I remember seeing a girl wearing Lululemon on her which makes me wonder if she personally did it. And now today turns out the second I pull up 10-6 minutes after I placed an order I get told they're closed. I'm like oh great why didn't you call me, so I drive over to the McDonald's parking lot next door and call them for a refund and they pick up the phone, im like IF YOUR PHONES ARE WORKING AND YOU SEE A ORDER PLACED WHILE YOUR CLOSED WHY DIDN'T YOU CALL ME TO TELL ME YOUR CLOSED. They tell me they can't do it I have to go directly to corporate on the website, call corporate & the guy serving me has absolute just as horrendous communication as these guys do. Still waiting on a call if the refund will get taken care of but based witnessing past situations with these guys and their recent communication lack, my guess it's not going to go well. Will post more 'If' they call me back and fix the issue.
Update: 1/27/26
Corporate so far hasn't called me back at all ever since my conversations with them yesterday about reclaifying things and having a call back time set, so far not good.
Final Update 1/29/26
Found out a couple days ago that a few of their pipes bursted, in my head I was like, well that would've been nice to know yesterday. Assistant manager said they were willing to make what I originally ordered if corporate didn't refund me in the next day or two. So today I came in and they delivered what they promised. Nice to see they were sorry for their mistakes and made up for them, they need to work on their communication tho.
JD
julie Daniels
Jan 24, 2026
1.0
Gave me some single wimpy burgers that were suppose to be double meat and still charged me the same
SM
Sonya Miller
Jan 12, 2026
1.0
I pulled up to the employee stating they closed early no help he says. The food is not hot ever fresh or it's not hard fish and chicken patties. My daughter said mom they refup the fries and food to reheat too serve. She used to work at this location.
What are the operating hours of the Checkers at 461 28th Street in Grand Rapids, MI?
Checkers is open Monday through Saturday from 10:00 AM to 1:00 AM and on Sunday from 11:00 AM to 1:00 AM.
Does Checkers offer drive-thru service?
Yes, Checkers provides drive-thru service to its guests for added convenience and safety.
Can I order food online for delivery from this Checkers location?
Yes, you can order delivery online via https://order.checkersandrallys.com/menu/3034-grand-rapids or use DoorDash at https://www.doordash.com/store/checkers-grand-rapids-944228/en-US.
What payment options are accepted at Checkers on 461 28th Street?
Checkers accepts American Express, Cash, Check, MasterCard, and Visa as payment options.
Is dining in available at this Checkers location?
Yes, Checkers serves dine-in customers, although some dining rooms may be closed due to health policies, and patio and walk-up windows have limited capacity.
What kind of attire is appropriate when visiting Checkers on 28th Street?
Casual attire is suitable when visiting this Checkers location.
Which nearby fast food restaurants can I visit around Checkers on 28th Street?
Nearby fast food options include Rally's, McDonald's, Burger King, and Taco Bell, giving you a variety of choices for quick meals in the area.
Are there any automotive services near Checkers on 461 28th Street?
Yes, there are several nearby automotive services including Late Night Auto Sales, Autowest of GR, Monro Auto Service and Tire Centers, Courtesy Chrysler Dodge Jeep Ram, and Tuffy Tire & Auto Service.
What nearby places can I visit after dining at Checkers?
You can visit places like Fineline Boutique for shopping, The Point Grand Rapids for religious activities, or Samurai Express Japanese Steakhouse and Sandmann's BBQ for other dining experiences.
Does Checkers have any special online promotions currently?
Yes, Checkers currently offers a promotion for free fries, which you can learn more about at http://checkers.com/flavorhood.
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