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Arby's

3.5
(932 reviews)
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Business Details

5050 28th St Se, Grand Rapids, MI
49512, United States
(616) 942-0461
http://www.arbys.com/locations/us/mi/grand-rapids/5050-28th-st-se/store-1205
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5050 28th St Se, Grand Rapids, MI
49512, United States

Hours

Reviews

3.5
932 reviews
5 stars
308
4 stars
227
3 stars
157
2 stars
72
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Food quality was inconsistent, with reports of cold, overcooked, or improperly prepared items, leading to dissatisfaction.

Cleanliness

Multiple reviews highlighted issues with cleanliness in the restaurant, including dirty dining areas and unsanitary food handling practices.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect orders.

Wait Times

Customers frequently noted long wait times, both in the drive-thru and for food preparation.
  • BW
    Benjamin Wirick
    2 days ago
    2.0
    Place to orders in both of them were wrong went back in and they still didn't get it right management needs a lot of work there.
  • CL
    Corbin Lowing
    5 days ago
    1.0
    Worker thought she could charge me twice for an item. And when confronted she got upset, goes back and yells out loud for everyone to hear. I figured he wouldn’t have noticed and then gives me the crappiest smallest servings of the item. Needless to say I will be more than happy to drive out of my way for a different Arby’s the one on broadmore st has never given me a reason to be upset.
  • JJ
    Jon
    Feb 24, 2026
    5.0
    Wonderful people and well prep they were all clean that restaurant was clean it was fresh. One of the cleaner Arby's I've been in.
  • JR
    Jim R
    Dec 13, 2025
    5.0
    Ordered to go inside. It was a bit of a wait, however, a nice, responsible kid named Harlan was manning the counter and kept me appraised of the order. Order was accurate and food was great as expected.
  • MJ
    Mr. Jackson
    Dec 10, 2025
    5.0
    Man, if yall don't stop playing around and go let OJ hook your food up!! I was in and out...no hesitation or hiccups. All while serving AMAZING customer service!
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Brand Certified Facts from Arby's

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