Arby's

3.8
1429 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
421 68th St Sw, Grand Rapids, MI
49548, United States

Hours

Reviews

3.8
1,429 reviews
5 stars
615
4 stars
363
3 stars
212
2 stars
62
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees, like Ben, received high praise for their friendliness, while others were reported as rude and unhelpful.

Food Quality

Many customers expressed dissatisfaction with food quality, citing cold or poorly prepared items, while others enjoyed their meals.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, indicating a recurring issue with order fulfillment.

Cleanliness

The dining area was generally reported as clean, but some reviews mentioned unsanitary conditions or lack of attention to cleanliness.

Speed of Service

Service speed was inconsistent, with some customers experiencing long wait times, while others reported quick service.
  • JF
    John Frederick
    2 days ago
    1.0
    Service sucked last night stand there for three minutes to be recognized had a coupon and the cashier didn’t know what to do for 6 minutes straight didn’t know if put the code in right or not I’m a frequent stopper to Arby’s often
  • TB
    Tammy B
    Jan 4, 2026
    1.0
    Food poisoning..I went to Arby's only because McDonalds systems where down. Well a fish sandwich later you almost killed me. I have never been so sick in my 53 years on this planet. Fish seemed fresh but the lettuce looked strange. Well guess what I have never had so much vomit and diarrhea in my life, coming out by the buckets. Only thing I ate so clearly food poisoning. I did what you asked and no one called me or reached out.
  • RG
    roblox gamer
    Dec 24, 2025
    1.0
    They have homeless employees sleeping in their parking lot. Rude employees and the bathroom is nasty !!! I wouldn't feed my dog their food either !!! Stay away from this landfill.
  • JH
    Jayna Hickox
    Dec 22, 2025
    1.0
    Apology for the long review but....A couple days ago I purchased an online order for myself and my daughter. I get up to the speaker and tell the woman my last name..she already sounds rude but I don't think much of it at this point. I get up to the window and she hands me a bag and a shake and shuts the window. I sat there for a minute waiting for her to open the window again because I still had another shake and a drink coming plus the shake in my hand looked like vanilla when we ordered a chocolate and jamocha. Well she opens the window and doesn't say anything just looks at me and I tell her that we're still waiting on drinks she said "last name started with a P right?" I said "no, it's Hickox" she rudely says "well the guy behind you said that's his last name sooo" at this im obviously confused because why would someone else tell them my last name and how would they even know? Anyways, I tell her I can even show her the order I placed if she doesn't believe me and she throws her hands up and says "ALRIGHT!" then shuts the window and I see her in there shaking her head and saying something to the other person in there working. She comes back to the window with bags and a shake and a drink. I tried to hand her the stuff she had mistakenly given me back to her and she explains why they can't take it back and that I have extra free food so I thank her then she says "Well I guess if you're really Hickox then here's your stuff it's all in there and your jamocha shake and drink have a wonderful night" (in a very unpleasant tone making me feel like her have a wonderful night statement was actually telling me to have a terrible night) and shuts the window. I was too scared to even wait again and tell her the shake I had in my hand wasn't chocolate like I ordered. So I just drove off. Well we get home...my sandwich I ordered was so dry I could hardly swallow it and the chicken was so overcooked and hard I had a hard time biting into it, my daughters au jus for her French dip wasn't in the bag, no sauces. It was just all around a terrible experience and this woman should not be working there if she dislikes her job so much.
  • KC
    Kayla C
    Dec 2, 2025
    2.0
    First and foremost, I asked for 2 classic roast beef meals and got doubles instead, so charged extra and got something I did not ask for. Second, I asked for a specific sauce and a woman who seemed like a manager says “I only have 3 left for the night” and shuts the window on me. That is not my problem. If you have 3 you should be able to give me one as a paying customer and once they actually are gone, you state to customers you don’t have any left. These fast food chains get worst by the day with their service.