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Arby's

3.8
(1436 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
421 68th St Sw, Grand Rapids, MI
49548, United States

Hours

Reviews

3.8
1,436 reviews
5 stars
618
4 stars
364
3 stars
212
2 stars
62
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Food Quality

Numerous reviews highlighted issues with food being cold, old, or improperly prepared, including complaints about raw chicken and incorrect orders.

Order Accuracy

Several customers experienced problems with incorrect orders, missing items, and inadequate responses to complaints.

Cleanliness

There were mixed reviews about cleanliness, with some customers noting dirty conditions in the dining area and bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and expressed satisfaction with their meals.
  • SH
    Shawn Hunter
    4 days ago
    5.0
    Nice newer building. B
  • JK
    Jake Krueger
    Feb 4, 2026
    1.0
    Missed a whole 8 pc jalepeno bite and the customer service was so rude. I live 20 minutes away and cant go back to get it right away they force me to remember a name because they are too lazy to write down mine
  • SR
    Serena Rios
    Jan 19, 2026
    1.0
    It was so nasty cold and old, my mom went and got food today and she told me she was going to call and get the shake replaced at least so it was the right flavor and I guess they hung up on her and offered her nothing
  • JK
    Jamie Kryger
    Jan 19, 2026
    1.0
    I did a to go order at 3:29 drove over and made it to the window 3:36, food was cold half way through my fries it was under cooked…mozzarella sticks had no marinara, the peach cobbler was very old tasting I ordered a 2nd order at the window to get a jamocha shake which ended up getting vanilla….I called the lady insisted they made the food right when it came up but it wasn’t even a 10min drive and somehow the food was already cold….i was excited for a jamocha shake….I rarely order Arby’s cause it it’s more expensive and of my $40 order and $8.00 order the only thing that was not old tasting was the jalapeno poppers and of course roast beef as it was easy to microwave to warm up….the lady said she asked her manager and that yeah it was made right when it got placed and the shake was jamocha so yeah thanks and hung up
  • JF
    John Frederick
    Jan 10, 2026
    1.0
    Service sucked last night stand there for three minutes to be recognized had a coupon and the cashier didn’t know what to do for 6 minutes straight didn’t know if put the code in right or not I’m a frequent stopper to Arby’s often

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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