McDonald's

3.4
1414 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10945 W Grand River Ave, Grand Ledge, MI
48837, United States

Hours

Reviews

3.4
1,414 reviews
5 stars
459
4 stars
299
3 stars
259
2 stars
139
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude behavior and incompetence.

Order Accuracy

Many customers have reported issues with incorrect orders, missing items, and inconsistent food quality.

Food Quality

Food quality is frequently criticized, with complaints about cold, overcooked, or poorly prepared items.

Cleanliness

Several reviews mention unsanitary conditions inside the restaurant, including dirty tables and windows.

Speed of Service

While some customers appreciate fast service, many express frustration over long wait times and slow service, especially during busy hours.
  • ST
    Sherry Timmer
    6 days ago
    1.0
    Waited literally 10 minutes for a black coffee (no cream no sugar) when I went to sip my coffee 5 miles down the road . It was very like warm and no I didn’t want or order iced coffee.. I get being short staffed but if u can not keep some standards u need to close because u r giving McDonald’s a bad taste in my mouth. 😩😞 I really needed that coffee can ya tell 😁😁
  • GM
    Gabriella Murphy
    Nov 14, 2025
    1.0
    I ordered from GrubHub. I didn’t get my full happy meal and I only had four chicken nuggets out of my six chicken nuggets. I wouldn’t even bother.
  • WI
    Walt Lodes III
    Nov 4, 2025
    5.0
    Neat little McDs in a gas station of I-96. Food was a ok, as far as gas station fast food places go. The Girl working was super nice.
  • MT
    Marc Tassin
    Oct 26, 2025
    2.0
    The best place to go when it's your only option! The staff get 5 stars because they were working their butts off to keep up. Seriously ...they were awesome. I'm sure they don't get paid enough for that effort, but kudos to the team for taking pride in doing their best work!
  • DG
    Delta G
    Oct 18, 2025
    5.0
    fast hot fresh, they don’t make McDonald’s like this very often anymore. I bet their ice cream machine even works.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Grand Ledge, MI is open daily from 5:30 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 5:30 AM to 11:00 PM at this location.