Wendy's

3.5
1006 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
445 N Beacon Blvd, Grand Haven, MI
49417, United States

Hours

Reviews

3.5
1,006 reviews
5 stars
341
4 stars
245
3 stars
154
2 stars
87
1 star
179

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not matching what was ordered.

Service Quality

Feedback on service was mixed; some praised friendly staff while others noted rudeness and poor customer service.

Food Quality

Several reviews mentioned food being cold, overcooked, or not fresh, leading to disappointment.

Speed of Service

Customers frequently complained about slow service, especially during peak hours, with long waits at the drive-thru.

Cleanliness

Some reviews highlighted cleanliness issues in the dining area and restrooms, while others noted good hygiene practices.
  • SV
    Shannon Vincent
    Nov 8, 2025
    5.0
    Food was amazing today. Kathy waited on me, she's pretty awesome. Seems like every time I go in she's working hard and she's very pleasant to talk to.
  • JW
    Justin Wiseman
    Nov 2, 2025
    1.0
    8 minute wait just to be acknowledged. Crazy.
  • MT
    Miguel Trujillo
    Oct 29, 2025
    1.0
    I guess if you work the late shift you don't deserve a good hot meal. This place is horrible. Horrible service, and horrible food. First off i guess they can't read at this Wendy's. I ordered spicy nuggets, and i got cold disgusting regular nuggets. Then I get cold stale fries. This place is a joke. I hope management is happy serving food like that. I guess they are because they still charge the same. I definitely won't ever come back here for nasty cold food and rude service. Just a joke all around. Do yourself a favor and go somewhere else.
  • SS
    Shaun12
    Oct 16, 2025
    1.0
    Gave me 2 pieces of tenders instead of 4. Gonna go to the other Wendy's instead cause this one disappointed me
  • MT
    Morgan Torrey
    Oct 16, 2025
    5.0
    I didn’t catch her name but the lady running the drive thru was so sweet. Me and my husband went through the drive thru this morning, and we were talking about how they might not be open yet because the lights were off. Then someone started talking on the intercom to take our order and we asked if they were open yet, she said no but they were ready and opened in 10 minutes anyways so she’d be happy to help me. It’s such a little kindness but I super appreciated it and it’s not something she had to do. I hope she feels appreciated! Thank you.

Frequently Asked Questions About Wendy's

Is Grand Haven Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.