Jimmy John's

Reviews

• CC

  CirqueEpiphany

  4 days ago
  3.0
  Food was great, unfortunately this was the first time JJ’s sent my order through an Uber driver. I specifically don’t use Uber because they take forever and can’t follow directions. Never had an issue with a JJ employee driver. The Uber driver was coming from Hill Rd, and I live 5 mins from JJ’s, took an hour. The GPS tracker showed she sat in a parking lot (across the street) for 10 mins, she called me and said she couldn’t find my house and was mad when I couldn’t give her directions because I had no clue where she was and she couldn’t tell me. I walked down the street in the rain and she held it out the window. Really? I left her a thumbs down and she called me immediately to complain about it. I know the Uber driver’s actions are not Jimmy John’s doing, but using them as a service, is. I won’t be ordering for delivery anymore, or will at least cancel if I see it get sent to Uber! I don’t even know who to complain to since Uber is its own company and I don’t use it. Sandwich was good though. Avocado a little salty but still edible. My complaint is strictly for Uber drivers!
• DD

  Delaney

  Dec 19, 2025
  1.0
  The manager at this location needs some SERIOUS coaching on people skills. She's been very rude to me twice. I was in the restaurant industry for years - I have a lot of grace for the service industry. Both times I was just checking (not upset at all) to make sure they had my order because it was 45 minutes late. The first time was there error and she screamed at her workers with me on the phone and was just kind of brash to me. Not good leadership at all. The second instance I didn't realize I somehow selected the wrong delivery date. She was so rude and short with me that I called her out (not something I would ever do generally) and then handed me off to a very nice young man who actually helped me. Everyone gets stressed out but 1) I was not an irate or unreasonable customer in either instance - I was just trying to see what was going on 2) I genuinely feel bad for her staff based on what I've seen. I don't wish for anyone to loose there job but I hope she learns you win more with honey than vinegar. She needs to reflect on how she treats her staff though at the very least because that really should not be tolerated and she should loose her job for that if she doesn't learn to lead with respect.
• ES

  Emilie Schuessler

  Nov 3, 2025
  1.0
  I just would like to explain I had so much fatty pieces in my Italian sub that I could not even chew…. I threw it all away
• DM

  Daniel Middleton

  Oct 15, 2025
  1.0
  Totally Tuna order every night for two weeks. Tonight it was so soggy and drenched in some kind of water. Napkins through the wrapper all drenched. Didn't cut it in half as requested. Thrown together like this sandwhich did something wrong in life! I guess subway it is from here on out. I really like the Tuna here too. But if absolutely zero care for quality and still wrap it and give it to the customer. What a shame. I am always the only one ordering at this hour and the only sandwich on the shelf 30 min before I need it. So there is plenty of time to put one together with no rush. Let's face it. An 8" tuna sub with 5 toppings. Cut in half. Order# 38824827579285504 Best of luck with your franchise.
• MS

  MS STRAPPY

  Sep 23, 2025
  5.0
  Hot fresh bread available when I want that kind service I love this location.