McDonald's

3.5
787 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7370 Genesee St, Genesee, MI
48437, United States

Hours

Reviews

3.5
787 reviews
5 stars
280
4 stars
174
3 stars
123
2 stars
72
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, with many expressing frustration over long wait times both in the drive-thru and inside the restaurant.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers praising individual employees while others reported unprofessional behavior.

Food Quality

Several customers complained about cold or stale food, with specific mentions of issues like moldy shakes and improperly cooked items.
  • AH
    Ashley H
    1 day ago
    1.0
    My rewards rarely work lately. A manager is not always available to give you the deal or discount that you redeemed but they can't give your points back.
  • AW
    Anthony Walter
    5 days ago
    4.0
    Always great around lunchtime—fresh, hot food every visit and a super fast drive-thru. Staff keeps things moving and orders come out right. One of the best McDonald’s locations if you’re grabbing a quick lunch!
  • AR
    Adam Rudy
    Dec 29, 2025
    4.0
    The service always seems slow at this location. Difficult to get in and out of.
  • SM
    selena martinez
    Dec 18, 2025
    1.0
    Terrible service from Jay and Marissa. Got a large mocha frappe a week or so ago that had peppermint syrup, called up there so they could give me a credit. Nobody did their job and they are denying fixing it for me. Just disappointed tbh I think I’ll be going to the one down the road from now on. Purchased another one and they don’t even fill it up all the way lol this place is joke
  • JB
    Jordan Briscoe
    Nov 28, 2025
    2.0
    I rarely go inside however the first time I ever went in was because I did a mobile order. I have a large family and so my orders are a little larger. I'm standing there ordering a couple of items I forgot at the kiosk and I can clearly hear a young man making rude comments about my order. I'm not the only customer in the restaurant and he is being loud enough I can hear him clearly. I finished placing my order and waited until I saw the manager and I asked him to come over and I very loudly made it known of the poor attitude this employee had. This employee turned around and looked right at me. I pointed at him and said yes you. The manager looked at me and apologized. I continued to speak directly to this employee who even though appeared young had to be in his mid to late 20's. I'm not a judgemental person but I made it known that with his work ethic and poor customer service is very likely he's not going to make it far in life. I also made it clear that I started in his position and worked my butt off to have the career I have now. The manager was obviously embarrassed by his employees behavior. The rest of the restaurant thanked me and apologized to me as I walked out. I've also had issues with their shakes tasting like mold on more than one occasion. I just ordered them again and of course they taste like mold. I called to be given the typical cleaning procedures and to be told the ice cream cycles regularly. I explained to him that I'm aware of how the machine is cleaned and how it works because I worked for McDonald's. Needless to say he didn't give me any sort of refund or replacement item. I did call corporate because that's a health hazard. These shakes are for my kids and both of my children have health issues and them drinking mold could put them in the hospital. I will probably no longer use this McDonald's and instead drive 10min to another one in the area.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 7370 Genesee St?

McDonald's at 7370 Genesee St is open daily from 5:00 AM to 11:00 PM, except on Saturdays and Sundays when it opens at 6:00 AM.

What are the delivery hours for this McDonald's location?

Delivery is available every day from 6:00 AM to 10:00 PM at this McDonald's.