Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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We went to this McDonald’s yesterday, 03/10/26, at about1:15 pm. My husband wanted a chocolate shake.
The young gal at the window handed me a drink, but it looked watery, not thick, and no whipped cream on top. I said “is this a chocolate shake? It does not look like one”. She said yes it was, I said “it’s soupy” she said “sorry”.
Not we will get another one, or our machine is having a problem we can refund you, nothing. They were bus and we didn’t want to park and go inside. For $5.18 I would expect a regular shake or a refund if not up to par! I didn’t get my receipt at the pay window, so I could not do that survey.
Shake lovers beware!!
DD
Daniela
Feb 28, 2026
2.0
The cashier who took my family's order was extremely unprofessional. While I understand that everyone can have an off day, that does not justify treating customers in a discourteous manner. She did not smile or greet us, nor did she appear welcoming to anyone else in the lobby. In fact, several customers were openly discussing the cashier's demeanor due to how uncomfortable the interaction felt.
Her overall attitude gave the impression that she was unhappy and that customers were an inconvenience. Additionally, we observed the manager speaking with another customer in what came across as a condescending tone. Based on this experience, it is fair to say that the level of customer service during our visit was disappointing.
LC
Livia C:
Feb 25, 2026
1.0
First the lady at the window was banging the window open and closed it and was very aggressive. When we said thank you she just said “mhm.” Then closed it. When we got our food, which took 8 minutes with 2 cars in the line. My drink the cup was covered in pop and sitting all over the lid. I opened my burger when I got it because the service was already worrying. When I opened it there was 3 minuscule dots of mustered and almost no ketchup. When I went inside to ask and show them, the man said almost sarcastically. “I can remake that for you but just for your knowledge that’s how they come.” Just for your knowledge I’ve lived here my whole life and never gotten 3 minuscule dots on a McDonald’s burger. Not here, not anywhere. Thanks for the crappy food after a long shift and drivers training for 9 hours in total. I was starving, had no condiments and the burger was saltier than this review.
What are the regular business hours for McDonald's at 716 W Main St, Gaylord, MI?
McDonald's in Gaylord is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to 1:00 AM.
What are the drive-thru hours at the McDonald's in Gaylord?
The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.
Can I order delivery from this McDonald's location?
Yes, delivery service is available. The delivery hours are Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and on Friday and Saturday from 5:00 AM to 11:30 PM.
What delivery and pickup options does McDonald's offer at this location?
This McDonald's location offers curbside pickup and delivery through their online ordering system.
Where can I download the McDonald's app for mobile ordering?
You can download the McDonald's app from the Apple App Store or Google Play Store to place orders and access mobile offers.
What payment options are accepted at McDonald's in Gaylord?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location offers a drive-thru service.
Which nearby gas stations can I visit before or after dining at McDonald's?
You can visit nearby gas stations such as Speedway and Holiday Stationstores for fueling and convenience needs before or after your visit to McDonald's.
Are there any nearby real estate agencies near McDonald's in Gaylord?
Yes, several real estate agents and agencies such as Team Sheri, Sappsoldmine, Jamy Warner - Coldwell Banker Schmidt Realtors, Jim Hodges Realtor, Sydney Sapp Realtor, and Cindy Clark Realtor are located nearby.
What other local dining options are available near this McDonald's?
Nearby dining options include La Senorita, a Mexican restaurant, and Nowicki's Sausage Shoppe, an American hot dog restaurant.
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