Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,262 reviews
5 stars
428
4 stars
277
3 stars
171
2 stars
107
1 star
279
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, both in the drive-thru and inside the restaurant.
Food Quality
Many reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and undercooked food.
Cleanliness and Condition
The restaurant was often described as dirty and in disrepair, with locked lobbies and a run-down appearance.
Staff Attitude
Several customers noted rude or unhelpful staff, contributing to a negative dining experience.
Operational Issues
Frequent complaints about the lobby being closed and understaffing, leading to poor service and customer dissatisfaction.
- JZJeremy ZumbrunnenJan 4, 20262.0Don't be in a hurry. 15 minutes waiting at the counter to order....
- CMCharley MiszewskiDec 28, 20251.0Completed a mobile order got there and the drive thru guy didn't seem to have any idea what to do about a mobile order. We sat in line 20 minutes. Never got straws with our order and all the food was cold.
- WAWilliam AlexanderDec 28, 20251.0I do not know what is going on with Gaylord Wendy's, but the last couple of times I've been in, there is no customer service, the employees are rude, unorganized and unprepared, it took me 10 minutes to even be acknowledged, and even longer for my food. There is no line. Food is fine though. Place looks clean.
- EHEric HoranDec 27, 20253.0Worst Wendy’s in the world. Waited a half hour in the line to get our food!!!!
- MKMakala KleinDec 8, 20251.0Went through the drive thru. Ordered 5 biggy bags and 1 kids meal. 50$ only to wait 45 minutes from start to finish .. just to park and go back in because we were missing food. This isn’t the 1st time nor the 5th. My kids LOVE Wendy’s food , we usually come every Wednesday “Wendy wednesdays” we had to stop coming on wednesdays bc it was making the kids late for church, there’s zero structure in this facility , i think drive times need to be enforced and a lack of needs to be reprimanded , stop holding your employees hands and make this facility greater again, I’d love to continue to come . But until I hear otherwise , we will no longer be returning.
Frequently Asked Questions About Wendy's
Is Gaylord #801 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's in Gaylord, MI?
The drive-thru is open from 6:30 AM to midnight Monday through Friday, and from 7:00 AM to midnight on Saturdays and Sundays.
Does this Wendy's location serve breakfast?
Yes, Wendy's in Gaylord, MI serves breakfast including combos, croissant and biscuit sandwiches, coffee, and sides.
Can I order Wendy's food for delivery in Gaylord?
Delivery may be available near you. Check delivery options through the Wendy's app or at order.wendys.com by entering your delivery address.
How can I contact Wendy's Gaylord location for questions or feedback?
You can call (989) 732-7359 or reach the Customer Care team at 888-624-8140. Feedback can also be submitted via their online survey or contact page.
What payment options are accepted at Wendy's in Gaylord?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Wendy's in Gaylord offer dine-in and takeout?
Yes, this location serves dine-in, drive-thru, takeout, and delivery where available.
Where can I find Wendy's menu and prices online?
Menu and pricing can be viewed at https://menu.wendys.com and https://order.wendys.com after selecting this location.
What nearby places can I visit before or after dining at Wendy's in Gaylord?
You can visit Family Fare Supermarket for groceries, Gaylord Eye Care Center for eye care, or relax at nearby hotels like Comfort Inn and Suites and Travelodge by Wyndham Gaylord.
Are there other dining options near Wendy's on Main St., Gaylord?
Yes, you can also enjoy meals at La Senorita (Mexican cuisine), EXP Bar and Grill (American restaurant), and Qdoba (Mexican fast food).
How can nearby gas stations help when visiting Wendy's Gaylord?
Main St AMOCO and Speedway gas stations nearby offer convenient fuel and snacks if you need to refuel before or after visiting Wendy's.