Subway

3.6
231 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Gaylord Subway® Restaurant at 400 W Main St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
400 W Main St, Gaylord, MI
49735, United States

Hours

Reviews

3.6
231 reviews
5 stars
101
4 stars
51
3 stars
21
2 stars
12
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and accommodating staff, while others report rude and unprofessional behavior.

Food Quality

Many customers expressed dissatisfaction with food quality, citing stale bread, poor vegetable freshness, and unsanitary conditions.

Cleanliness

Numerous reviews highlighted issues with cleanliness, including dirty bathrooms and unsanitary food preparation areas.

Service Speed

Several customers noted slow service, with long wait times and inefficient staff during busy periods.
  • ZR
    Zach Russell
    Dec 1, 2025
    1.0
    Both of the employees working were very strange and had terrible interactions with their customers. My sub fell apart and they didn't offer to remake it, just said, "oh well, be careful when you unwrap it." One of the most bizarre and frustrating customer service experiences I've had.
  • ZS
    Zack Sylvester
    Oct 21, 2025
    5.0
    This Subway has an amazing staff and amazing management Kaitlin was very polite very uplifting great energy and was willing to go out of her way To make sure I got the food I wanted even though they were close to closing they all provided excellent service
  • KK
    Kendra Kinnie
    Sep 28, 2025
    1.0
    So gross and unsanitary, the pop machine had mold growing on the inside of all the pop nozzles mold growing on the thing where ice comes out it was just gross. Then I ask the lady if they ever clean it and she’s like “yeah every two days the maintenance man cleans it” like first of all it should be cleaned every night it’s not the hard trust me and second of all regardless of what she said there is no way that thing was cleaned even a week ago there is mold growing where the ice comes out like sorry but that was not cleaned two days ago cause how did mold grow from ice in two days. The point here though is they should clean that machine every night because no one wants a moldy drink. Just gross
  • HC
    Heather Cuzzort
    Aug 17, 2025
    1.0
    I'm LIVID that I'm forced to give them one star it should definitely be an option to give somebody zero Stars especially considering they did NOTHING .. this place thinks it's okay to refuse to serve us so that they can go home by 9:00. We walked in at 8:40..the doors were unlocked..as they should be ..they close at 9 ..they refused to serve us in an extremely aggressive and rude/evil way..my husband LOVES subway and goes as much as he can .. unfortunately we've moved from TN to MI lately and EVERY location in our area is TERRIBLE.. ESPECIALLY this one ..we WONT EVER BE GOING BACK ..I suggest anyone who refuses to be treated like trash doesn't either 💯💯💯💯
  • SW
    Stafani Williams
    Jul 20, 2025
    1.0
    Maybe im just picky having subway experience for almost 5 years. But I tried to make my customers food at least look appetizing, presentation was everything. How you presented the food as well as yourself. The sandwich artists looked miserable, couldn't smile and took about 4 times as long to make the subs as it should have. Rather than the sandwiches folding together nicely, everything fell out. Like they couldn't even attempt to make it stay together. Minimal handwashing, if any. Will be putting this on the list of subways I will never return to.

Frequently Asked Questions About Subway

Where is Subway located in Gaylord, MI?

Subway is located at 400 W Main St, Unit 101 And 102, Otsego, Gaylord, MI 49735, USA.

What are the operating hours for Subway at 400 W Main St?

Subway is open every day from 11:00 AM to 7:00 PM.