McDonald's

Reviews

• KW

  Kara W

  2 days ago
  1.0
  Put in a mobile order for three drinks, went in when the app said they were ready and they were not. While waiting at the mobile order pick up spot I watched as an older couple waiting finally had an employee come over and told them to go order on the kiosk and when the woman (who was late 70s) said she didn't know how to use the kiosk the employee rudely told her "well you will be waiting a while to order" and the couple left. There were about four more people in line behind them. She then rattled off my mobile order number and I was handed EMPTY cups. Every time I come here it gets worse. If you still have a staffing shortage it's probably because no one wants to work with/ for the current staff.
• TH

  Tia Hart

  Nov 1, 2025
  1.0
  The hours aren't accurate, food isn't good, they're understaffed and all staff they do have are in the kitchen so good luck getting help in the lobby. If you customize your order, even something as simple as no bun 9/10 it's going to have a bun. Their fries almost seem under cooked by how limp and soft they are. Ordering through door dash they also lack- ordered two medium fries and received a large not even a quarter of the way filled. I've had to wait 20+ minutes to even see an employee acknowledge the person at the front of the line. Any other restaurant is worth your money
• RL

  Randy Lopshire

  Oct 31, 2025
  5.0
  Tyler the manager and Gaylord McDonald’s is awsome there was a issue with a employee thinking his stuff don’t stink and he treated us very well and handled the problem very well and apologized for the way the employee acted very helpful and ready to do what it takes to please the customers and make things right!
• RM

  Robert Mason

  Oct 31, 2025
  1.0
  Been coming here for 20 years for breakfast and all of a sudden the grounds look terrible, the restaurant floors dirty, tables not clean and today they tried to charge me for water which I refused to pay and walked out. Not a good way to treat an 85 y/o veteran and expect me to come back. Very bad experience.
• BS

  Brandi Stout

  Oct 26, 2025
  1.0
  I ordered on the app and waited a few minutes before heading in to grab it at the counter. Waited 35 minutes for a medium strawberry shake and large hi-c, that was literally my whole order. when the shake was finally handed to me, it was completely melted. I then had to stand and wait at least another 5 minutes before I could even get an employee to acknowledge me. We could all hear what seemed to be a manager discouraging the employees and telling them they will probably have a new manager since ticket times are only bad on his shift. I’d imagine they are when it takes 35 minutes for two drinks.

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