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McDonald's

3.6
(2487 reviews)

Business Details

716 W Main St, Gaylord, MI
49735, United States
(989) 732-5242
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
716 W Main St, Gaylord, MI
49735, United States

Hours

Reviews

3.6
2,487 reviews
5 stars
928
4 stars
538
3 stars
432
2 stars
209
1 star
380

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20 minutes, even during non-busy hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Behavior

Several customers noted unprofessional behavior from staff, including rudeness and lack of attention to customers.

Cleanliness

The cleanliness of the restaurant, particularly the bathrooms, received negative feedback, with reports of unsanitary conditions.

Food Quality

While some customers enjoyed the food, many expressed dissatisfaction with the quality, including cold or poorly prepared items.
  • DD
    Daniela
    3 days ago
    2.0
    The cashier who took my family's order was extremely unprofessional. While I understand that everyone can have an off day, that does not justify treating customers in a discourteous manner. She did not smile or greet us, nor did she appear welcoming to anyone else in the lobby. In fact, several customers were openly discussing the cashier's demeanor due to how uncomfortable the interaction felt. Her overall attitude gave the impression that she was unhappy and that customers were an inconvenience. Additionally, we observed the manager speaking with another customer in what came across as a condescending tone. Based on this experience, it is fair to say that the level of customer service during our visit was disappointing.
  • LC
    Livia C:
    6 days ago
    1.0
    First the lady at the window was banging the window open and closed it and was very aggressive. When we said thank you she just said “mhm.” Then closed it. When we got our food, which took 8 minutes with 2 cars in the line. My drink the cup was covered in pop and sitting all over the lid. I opened my burger when I got it because the service was already worrying. When I opened it there was 3 minuscule dots of mustered and almost no ketchup. When I went inside to ask and show them, the man said almost sarcastically. “I can remake that for you but just for your knowledge that’s how they come.” Just for your knowledge I’ve lived here my whole life and never gotten 3 minuscule dots on a McDonald’s burger. Not here, not anywhere. Thanks for the crappy food after a long shift and drivers training for 9 hours in total. I was starving, had no condiments and the burger was saltier than this review.
  • JH
    Jeanine Hansen
    Feb 21, 2026
    1.0
    Ordered on the app to save time and used my rewards for my free large iced caramel coffee. We're 5 hours from home, bridge is closed so we have to wait to cross back to the U.P. We got pizza right after and headed towards the bridge to wait. Stirred my coffee and took a drink, coffee grounds in my mouth! Disgusting! Used to work at McDonald's, grounds in the iced coffee are easy to see when you're pouring. Very disappointed. Girl who handed it to us at 2nd window didn't say a word, wasn't very welcoming atmosphere. I'll be requesting a refund via the app and corporate if needed.
  • MC
    Morgan Clute
    Feb 13, 2026
    2.0
    Food is hot and fast but I didn’t get my hashbrown today ( big whoop ) but it’s always something missing when I go through the drive through
  • AB
    Allan Baker
    Jan 31, 2026
    2.0
    Arguably one of the world's slowest McDonald's. It's not fast food, it's fan food.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 716 W Main St, Gaylord, MI?

McDonald's in Gaylord is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to 1:00 AM.

What are the drive-thru hours at the McDonald's in Gaylord?

The drive-thru is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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