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Dairy Queen Grill & Chill

3.0
(281 reviews)
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Business Details

829 W Main St, Gaylord, MI
49735-1998, United States
(989) 731-3298
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
829 W Main St, Gaylord, MI
49735-1998, United States

Hours

Reviews

3.0
281 reviews
5 stars
108
4 stars
22
3 stars
20
2 stars
28
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and untrained staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews mentioned inconsistent food quality, including cold items, incorrect orders, and poorly made ice cream.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty counters and trash-filled areas.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.

Inconsistent Experience

Overall experiences varied widely, with some customers enjoying their visits while others expressed disappointment.
  • VU
    Viral Uploads
    Feb 23, 2026
    2.0
    The food was good but they forgot 3 tenders in my order and the size of my drink was wrong
  • KA
    Kurt Arthur
    Feb 21, 2026
    1.0
    No wonder why they are closing there stores. It is before 7 pm on a Saturday night and they only do ice cream? Makes you not even want to try going there.
  • TL
    Tiffany Larson
    Feb 15, 2026
    1.0
    Did a mobile order, got confirmation and drove all the way to the store only for them to tell me they are closing early bc they are short staffed. They will not be making my food and they don’t know how to refund my money. I am unsure why the 2 to 3 people that were still there couldn’t just make our food since I already ordered and paid and drove here -but she told me just to call tomorrow to speak to the manager to try and get a refund.
  • PP
    Peter
    Jan 9, 2026
    1.0
    Apparently no one works here, writing this review while waiting for someone to say something at the sign -.-
  • LA
    Lizzy Ann
    Dec 11, 2025
    1.0
    If you want to wait 15 minutes before anyone acknowledges you this is the place to go. Almost 20 minutes to pick up a large blizzard ordered through the app AND the employee didn’t wash their hands before coming back from their break in the lobby. YUCK. Hopefully the health department does something about this because that is highly unsanitary. Go to Cheboygan Dairy Queen when it’s spring if you want good service and staff that actually care about personal hygiene.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Gaylord, MI offer?

Dairy Queen Grill & Chill features soft-serve ice cream, Blizzard® treats, shakes & malts, Grillburgers®, chicken strip baskets, and DQ ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill at 829 W Main St, Gaylord?

The restaurant is open daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

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