Dairy Queen Grill & Chill

3.0
275 reviews
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Business Details

829 W Main St, Gaylord, MI
49735-1998, United States
(989) 731-3298
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
829 W Main St, Gaylord, MI
49735-1998, United States

Hours

Reviews

3.0
275 reviews
5 stars
108
4 stars
22
3 stars
20
2 stars
25
1 star
100

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and untrained employees, leading to negative experiences.

Food Quality

Customers frequently reported issues with food temperature and quality, including cold burgers and improperly made blizzards.

Wait Times

Many patrons expressed frustration over long wait times, both in the drive-thru and inside the restaurant, often exceeding acceptable limits.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and trash, contributing to a negative dining atmosphere.

Inconsistent Experience

Feedback indicated a hit-or-miss experience, with some customers enjoying their meals while others faced significant issues.
  • CW
    Chad Walden
    Oct 22, 2025
    1.0
    Drove 45 miles for a pumpkin pie blizzard and they sent all the pumpkin 🎃 back cause the manager said it wasn't needed this time of year which btw is October 22. Their manager is a fun kin idi it. Also they were selling them a week ago. What time of year is supposed to be for pumpkin pie blizzards?
  • DG
    Debbie Goddard
    Oct 2, 2025
    1.0
    I have visited here 4 times over the past 2 years. Each time hoping for improvement. Ice cream was too runny each time. The last visit it fell off the cone when it was handed to me. Service was lack luster. Won't be going back. Go to Alanson Dairy Queen if you want a great cone.
  • DD
    Dennis Donald
    Sep 30, 2025
    3.0
    I just can't believe how small a large ice cream sundae is, and how expensive.
  • SS
    Sally
    Sep 22, 2025
    5.0
    Drive through is very convenient.
  • AE
    Aratheff Elessar
    Sep 14, 2025
    1.0
    We stopped and got 2 adult combos and a kids meal. All three burgers were COLD, not just cooled off, the cheese wasn't melted and the buns were extra firm. We had already gotten back on the expressway before we discovered this and ended up having to stop somewhere else for food. My blizzard was ok but my wife's chocolate strawberry stared off great, but after the first couple bites is was chunks of chocolate and vanilla ice cream. Normally I really like DQ food, but I would, and will avoid this location.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Gaylord, MI offer?

Dairy Queen Grill & Chill features soft-serve ice cream, Blizzard® treats, shakes & malts, Grillburgers®, chicken strip baskets, and DQ ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill at 829 W Main St, Gaylord?

The restaurant is open daily from 10:00 AM to 10:00 PM.