McDonald's

3.4
2766 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10280 Miller Drive, Galesburg, MI
49053, United States

Hours

Reviews

3.4
2,766 reviews
5 stars
883
4 stars
585
3 stars
517
2 stars
250
1 star
531

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables and bathrooms.

Food Quality

Many reviews mentioned cold or poorly prepared food, including soggy hash browns and incorrect orders.

Management Issues

Customers expressed concerns about poor management, including disorganization and lack of staff training.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers stating they would not return.
  • MW
    Michael Walling
    6 days ago
    2.0
    I have come here for years. It has always been great until the last 6 -8 months or so. Now, it is always understaffed and slow. One person running the both drive through lanes, service is slow... I was here a few moths ago and there were like two people running the whole place. The drive through took forever and guy apologized and said they were understaffed. It seems to happen more often than not now. It’s not the workers fault. They are very nice.
  • JC
    Jacob Curry
    Nov 16, 2025
    1.0
    This is the second time they have been closed due to staffing. Fair life happens but at least put a sign up or message on the drive thru don't just leave people in the drive thru wondering whats going on.
  • ZA
    Zarah Ahmed
    Nov 12, 2025
    4.0
    Hello, my name is Zarah and I came in for an interview last week. I have yet to hear anything back and I’ve been trying to get ahold of someone regarding this since I was told i’d be contacted by today. I also can’t get through my phone since your phone is disconnected.
  • AW
    anthony wilkins
    Nov 2, 2025
    1.0
    Sat in line for literally 20 minutes after ordering and then wasn’t even given napkins and sausage egg biscuit was greasy . Call manager to ask for corporate number she said she could not find it of course. I explained I waited 20 minutes after I ordered and payed and wasn’t even given napkins. And said you guys need more training manager said you should come get an application and help . Horrible management and even slower service . If you can’t do your job properly get trained and get better service is bad because management hires unqualified workers 20 minutes in drive through is insane
  • CJ
    Chelsea Jackson
    Oct 25, 2025
    1.0
    As you force your customer to go to mobile app you should train your staff to assist the customer. First time using mobile app 0 out of 10. Apparently I ordered curbside which I was unaware of and it was unintentional. Stood in the lobby for 30 minutes waiting for my food. Nodding at staff and smiling thinking theyll notice me must be working hard. Finally asked why so many were being served around me. The lady at the counter figures out im the missing curbside. Here are the phrases that upset me. "This is not our fault" "I figured you were waiting on another order" " YOU ordered curbside" Fine I did order curbside You see a customer standing politely waiting maybe have a little initiative to ask if you can assist them. You discover their was an issue. Apologize. Do NOT belittle me to the point I was shaking and dropped both my drinks and food in your parking lot trying to walk back to my car. Also, I am not elderly, incompetent, a Karen. I am a former employee of this location 22 years ago this was my first job that taught me the customer service skills that have helped my entire career path. Just treat people with frickin kindness. Its not that frickin hard! I would of been fine if you were kind!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Galesburg, MI?

McDonald's in Galesburg is open 24 hours a day, seven days a week.

Does this McDonald's location offer a drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.