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Arby's

3.8
(598 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
15620 15 Mile Rd, Fraser, MI
48026, United States

Hours

Reviews

3.8
598 reviews
5 stars
277
4 stars
135
3 stars
68
2 stars
30
1 star
88

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold, poorly prepared food, with issues such as old oil and incorrect orders.

Customer Service

Mixed reviews on service; some praised friendly staff while others noted rudeness and poor management.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness and Maintenance

Several reviews mentioned dirty conditions and outdated store hours, impacting customer experience.

Speed of Service

While some customers appreciated quick drive-thru service, others experienced long wait times for their orders.
  • BV
    Ben Victory
    Feb 23, 2026
    1.0
    Just got home after going to the drive-through and a 14 hour day. This is definitely not a double Arby’s sandwich. I got three potato cakes for some reason. I didn’t get the ketchup that I asked for and I got Arby’s sauce instead. But I saw 3 individuals, have a great time laughing it up as I watch and wait for my order. I definitely should’ve checked and that’s on me. But man… This is rough after a long day.
  • RR
    Ronald “Ronnie” Rogers
    Feb 18, 2026
    1.0
    Arby's food has went down hill horribly. We have decided to never return.
  • SG
    Scott Gartin
    Jan 31, 2026
    1.0
    No one in drive thru line told to wait a minute. Order the meal deal with peach cobbler. Told I would have to wait because peach cobbler wasn't ready. Asked to sub with apple pie so my food didn't get cold. Told no. Waited awhile ended up getting a refund. Where is the customer service? so sad not at this place. No sorry no nothing. Maybe if you say no substitution you at least have this item ready instead of making everybody wait. Or does that make sense. Good job on the snow hope no one has to call sam
  • MS
    mark s
    Jan 6, 2026
    5.0
    Awesome service
  • MM
    Michigan camper Mcgee
    Jan 2, 2026
    1.0
    The food was absolutely disgusting. It seems like they haven’t changed the fry oil in quite some time. Had to throw 90% of the food away and now I have to go back out and get something else because my wife and daughter are pissed. Also they got the one the two items that were edible wrong. Normally this Arby’s isn’t bad but today, I was extremely disappointed.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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