Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly during drive-thru interactions.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, with several customers expressing frustration over repeated mistakes.
Food Quality
Customers experienced inconsistent food quality, with reports of cold food, stale items, and unsanitary conditions in the kitchen.
Kiosk Ordering
The shift to kiosk-only ordering was met with dissatisfaction, as many customers preferred human interaction and found the kiosks confusing.
Pricing Concerns
Several reviews highlighted high prices and perceived value issues, with customers feeling that the cost did not match the quality of food received.