Subway

3.3
313 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ferndale Subway® Restaurant at 2525 Hilton Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
2525 Hilton Rd., Ferndale, MI
48220, United States

Hours

Reviews

3.3
313 reviews
5 stars
115
4 stars
69
3 stars
22
2 stars
12
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude and dismissive staff, leading to a negative dining experience.

Food Quality

Several customers expressed dissatisfaction with the quality and accuracy of their orders, including incorrect toppings and unsatisfactory portion sizes.

Cleanliness

Some customers noted that the location was clean and well-maintained, contrasting with others who reported unsanitary conditions.

Operational Issues

Frequent complaints about the restaurant closing early, locking doors before posted hours, and issues with the drive-thru service were noted.
  • JB
    Jade Bastian
    Dec 24, 2025
    1.0
    I've been served here by other who provided excellent customer service but today on Christmas Eve December 24th at 3pm the women working seem to be upset, wont put toppings we wanted, wont put sauce on, had an attitude. She said "I wont put condiments on top of the veggies because that's the rules" she cant gice extra because that's the rules. Seems like they are upset at working today. Wont be returning to this subway. Hope this message finds the owner. Merry Christmas ! Again, horrible disrespectful service.
  • CH
    Christina Hall
    Nov 13, 2025
    1.0
    I will not come back to this location. I went out of my way to come here. The food not the same anymore. The service was horrible, not friendly at all.
  • LN
    LJ Noble
    Oct 31, 2025
    4.0
    Nice place with good service.
  • MJ
    Moody Judy
    Oct 7, 2025
    1.0
    I should’ve listened to the other 1 star reviews. Don’t waste your time at this location. Customer service is in the toilet! No wonder the place was empty, not a soul in sight. Staff member was extremely rude and disrespectful. I should’ve known better because when I told her I wanted to heat the meat up first she rolled her eyes like I was inconveniencing her. Then. She gave me attitude and was nasty because she THOUGHT I was being rude (because I asked her to double my portion after seeing how small the scoop was). Initially, I tried to de-escalate the situation (because arguing at Subway, on my lunch break is crazy) but I guess she took that as a sign of weakness and doubled down on her disrespect and rudeness so I quickly matched her energy and showed her what me being rude actually sound/look like. I’m glad she knows the difference now. I lost my appetite immediately because I refuse to eat food made by someone who is confrontational and nasty. I wouldn’t dare eat anything from this place. The experience was very disturbing. You would’ve thought she knew me from the hood and had unfinished beef. The amount of animosity she had all because I wanted to pay for extra meat was crazy, as if it comes out of her pay check. That girl should not be in the front serving customers, she belongs in the back away from the public. Actually she shouldn’t even be in the service industry. Employees like her is the reason why young black women in the service industry have a bad rep, she’s literally living up to the stereotypes of Bonqueisha at BurgerKing! Just disgusting behavior! ps. I reached out to corporate as well because leaving a bad review just wasn’t enough, that’s how horrible they are!
  • VM
    Vicky Mahnke
    Sep 21, 2025
    1.0
    Ordered drive thru and got home to see my daughter’s sandwich had mayo when I expressly asked for it to be plain and no mayo. Drove back to restaurant to replace sandwich (which they did with significant eye rolling and attitude,) and then my daughter texted me that her drink had a “floaty” in it. Showed staff the photo said they couldn’t do anything for us not even for the hassle of having to go back. My daughter asked if she could get a bag of chips instead. They said nope, no way. 👎 we are not impressed. Very disappointed. It’s not the first time the order has been wrong either. We are done going to this subway. I rarely write crappy reviews but this is for my 13 year old daughter who was almost in tears because she’s so tired of this happening to her.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Ferndale?

The Subway restaurant is located at 2525 Hilton Rd., Oakland, Ferndale, MI 48220, USA.

What are the opening hours of Subway at 2525 Hilton Rd.?

Subway at 2525 Hilton Rd. is open daily from 9:00 AM to 10:00 PM.