Jimmy John's

3.6
359 reviews

About

Sandwich Restaurant

Location

Jimmy John's
23141 Woodward Ave, Ferndale, MI
48220, United States

Hours

Reviews

3.6
359 reviews
5 stars
163
4 stars
67
3 stars
31
2 stars
23
1 star
75

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong ingredients.

Delivery Speed

Numerous reviews highlighted slow delivery times, often exceeding the promised 'freaky fast' service.

Customer Service

While some praised the friendly staff, others noted poor management behavior and lack of responsiveness to complaints.

Food Quality

The quality of the food received mixed reviews, with some customers enjoying their sandwiches while others found them poorly made or lacking in ingredients.

Cleanliness

Several customers appreciated the cleanliness of the restaurant, including the dining area and bathrooms.
  • SS
    Star
    Jan 2, 2026
    3.0
    Would be better if I got my ranch that I ordered…
  • HF
    Have Faith
    Jan 1, 2026
    5.0
    My first time going to a Jimmy John’s and the whole experience was very pleasing. I would definitely be bk to this location….very pleased with the staff and the atmosphere of this establishment.
  • TC
    Tim Cloutier
    Nov 21, 2025
    1.0
    Don't go to this Jimmy Johns location. Go to any other. I asked for my order to not have mayo or tomatoes. Both were on it. I paid for salami and I did not receive any. Also wanted yellow mustard and none was on it. I go here once a week usually. I will not be returning since they can't even make a sandwich correctly. If you want your food made correctly go somewhere else.
  • JT
    Jaime Te-Ana
    Oct 25, 2025
    5.0
    They have been providing sandwiches for our Fall Festivities for the past three years. The online ordering is easy, pickup is flawless and the food is fresh. I made a mistake on my order date and time. The manager corrected in store and made all 60 sandwiches with her team in under 15 minutes. I was already tipping them because the service is great. I gave a little extra for the mishap on my behalf and their willingness to accommodate.
  • TB
    Toi Bullock
    Oct 24, 2025
    3.0
    my husband got off late but got there at 9:52 to get subs and the cashier tells him she cut off the toaster over already. I will be calling corporate Mon. We order at this location often.