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Jimmy John's

3.6
(362 reviews)
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Business Details

23141 Woodward Ave, Ferndale, MI
48220, United States
(248) 543-1464
https://locations.jimmyjohns.com/mi/ferndale/sandwiches-2519.html

About

Sandwich Restaurant

Location

Jimmy John's
23141 Woodward Ave, Ferndale, MI
48220, United States

Hours

Reviews

3.6
362 reviews
5 stars
165
4 stars
67
3 stars
31
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and accommodating staff, others reported poor service, including rude behavior from management and mistakes with orders.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders, missing items, and poor attention to customer requests.

Delivery Issues

Many customers experienced long wait times for delivery, with some stating it took over an hour, and others noted that delivery was often unreliable.

Food Quality

Feedback on food quality was mixed; while some enjoyed the sandwiches, others complained about poorly made items and unsatisfactory ingredients.

Cleanliness

Several customers appreciated the cleanliness of the restaurant, including the dining area and bathrooms, although some noted issues with trash in the food prep area.
  • JT
    Jacob Thomas
    Feb 10, 2026
    5.0
    If you come here every day for a long enough period of time, the employees figure out what your order is and make it for you upon seeing you. I have been coming for about 7 months, and haven't ordered a sandwich myself since then. That's how dedicated this staff is to excellent customer service!
  • JT
    John Trimper
    Jan 28, 2026
    1.0
    This is the worst sandwich I have ever had.
  • SS
    Star
    Jan 2, 2026
    3.0
    Would be better if I got my ranch that I ordered…
  • HF
    Have Faith
    Jan 1, 2026
    5.0
    My first time going to a Jimmy John’s and the whole experience was very pleasing. I would definitely be bk to this location….very pleased with the staff and the atmosphere of this establishment.
  • TC
    Tim Cloutier
    Nov 21, 2025
    1.0
    Don't go to this Jimmy Johns location. Go to any other. I asked for my order to not have mayo or tomatoes. Both were on it. I paid for salami and I did not receive any. Also wanted yellow mustard and none was on it. I go here once a week usually. I will not be returning since they can't even make a sandwich correctly. If you want your food made correctly go somewhere else.
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