Baskin-Robbins

3.3
182 reviews

About

Ice Cream ShopDessert ShopCake Maker
Visit your local Baskin-Robbins at 22451 Woodward Ave, Ferndale, MI — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
22451 Woodward Ave, Ferndale, MI
48220, United States

Hours

Reviews

3.3
182 reviews
5 stars
67
4 stars
31
3 stars
21
2 stars
13
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Product Availability

Customers frequently reported a lack of available menu items, including ice cream flavors and donuts.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including reports of rats and dirty facilities.

Order Fulfillment

Many customers experienced issues with order accuracy and fulfillment, including canceled orders and incorrect items.

Staff Attitude

The attitude of the staff was often described as dismissive or unfriendly, contributing to a negative customer experience.
  • JG
    Janae Gray
    Aug 27, 2023
    1.0
    Don’t go here !
  • HS
    Hassan Shalash
    Oct 7, 2020
    2.0
    Bring your own 🥄, very low chance in stock
  • RS
    Ro Spez
    Aug 16, 2019
    2.0
    They could not make any hot sandwiches. They said their ovens were broken. They were all out of sugar free caramel flavoring.
  • MF
    Mrs Ford
    Apr 2, 2019
    4.0
    Is it this evening at 31 Flavors was awesome I had new flavors and I had to have them so I tried three different new flavors and I picked out Oreo caramel oh my goodness it was so good I got two scoops in a waffle cone for myself and two scoops in a cup for my best friend she loved it it was really good I would suggest for any and everyone if you want to try something different that's the place to check out the prices are good the salespeople are very nice very pleasant environment check it out it was awesome

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.